Springbrook Center

    300 Spring St, Westbrook, ME, 04092
    3.7 · 85 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful care, unsanitary and unsafe

    I would not recommend this place. My loved one went long stretches without showers, wore soiled linens, missed meds, and suffered delayed responses to call bells (often 30-40+ minutes) - staff are clearly overwhelmed and communication is awful. Rooms are tiny/overcrowded, hot, dirty and pest-ridden at times; food was inedible, belongings went missing, and equipment/transfer delays felt unsafe. A few nurses, therapists and kitchen staff were kind and professional, but overall basic hygiene, timely care and transparency were seriously lacking.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.71 · 85 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      3.1
    • Meals

      1.9
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Springbrook Center

    About Springbrook Center

    Springbrook Center provides senior living with care options like Active Adult Living, Adult Day Services, Long-Term Care, Skilled Nursing, and Home Health Care that's Medicare-certified, and there's also Hospice Care, so people can pick whatever level of care fits their needs right now, and the staff keeps residents safe and comfortable with features like incontinence care, wound care, IV therapy, and Total Parenteral Nutrition, and there are registered nurses and a General Physician plus an on-site Medical Director, which means there's someone always around for medical care or emergencies, and the building itself includes private and semi-private rooms with TVs, phones, wireless internet, cable, and options for balconies, porches or patios, and you can bring your cat or dog if you want because pets are allowed. The place provides transportation for appointments or outings, and there's parking for residents and visitors, and if anyone needs a hair trim there's an on-site beauty salon and barber shop, while a café serves food with always available options, so no worries about meal choices, and if you like the outdoors you can spend time in the courtyards. Springbrook Center runs physical, occupational, and speech therapies, so it's helpful for those needing post-hospital rehabilitation or ongoing support for mobility or daily tasks, and orthopedic rehabilitation and nutritional services are available too. They handle pain management, palliative care, case management, discharge planning, and long-term solutions, so whether recovery is the goal or just living life day-to-day, the care team is pretty thorough, and the facility serves people with conditions like Alzheimer's or dementia, and there are alarm systems to help keep residents safe, especially those who may wander. Payment options include Medicare, Medicaid, and most private insurances, and Springbrook Center is part of Genesis HealthCare, a big network of nursing facilities across 10+ states, which brings some stability and experience, and the place has won the Skilled Nursing Facility Heart Failure Certification from the American Heart Association® and the AHCA Bronze Quality Award, so they've got some recognition for quality. Residents can enjoy activities for culture, education, religion, and fun, and there are interpreter services, an activity room, recreation programs, and even access to a computer with internet, and the staff helps with laundry, mail, newspapers, personal care, housekeeping, and dietary needs. There's a smoke-free environment, and building features like alarm systems support residents with cognitive deficits. Floor plans are available, and the place tries to be flexible with care and service choices, covering Independent Living, Assisted Living, Memory Care, and Non-Medical Home Care, so it fits those who want to stay active and those needing more daily help or medical care, and they even have short stay and respite care options if someone just needs a break or a helping hand for a little while.

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