Sterling Care Hillhaven

    3210 Powder Mill Rd, Adelphi, MD, 20783
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Bright facility, good rehab, lapses

    I had mixed feelings. The facility is bright, spotless, and welcoming; staff are often warm and polite, therapy and activities are excellent, and meals can be good. But I also experienced worrying care lapses - slow or no response to call bells, ignored requests, soiled linens, missing clothes/laundry/theft and poor communication from administration. Overall I'd rate it about 3/5: great for rehab and atmosphere but monitor medical care, belongings, and staff responsiveness closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.20 · 169 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.0
    • Meals

      3.9
    • Amenities

      4.5
    • Value

      4.7

    Location

    Map showing location of Sterling Care Hillhaven

    About Sterling Care Hillhaven

    Sterling Care Hillhaven offers assisted living, memory care, independent living, respite stays, and nursing services in a community setting where seniors can keep as much independence as they're able while getting the daily help they might need, and the place accepts adults over 55 and lets residents bring their pets along which folks always like since pets feel like family, and you know how it's comforting to bring home with you. The Stepping Stones program lets people stay for up to 30 days, and there's respite care, too, for caregivers who need a break or for folks needing extra help after surgery or injury, and during those stays residents enjoy pampering, dining, and activities.

    They focus a lot on learning about what makes each resident happy, such as favorite hobbies or family history, so the staff can talk about things residents like, and the Life Engagement programming tries to spark good conversation and help folks feel fulfilled day by day. The memory care section sits in a secure building made for people with Alzheimer's or dementia and uses a wander alert system with bracelets to help keep residents from getting lost, and they keep an eye on those who might act out or have behavioral challenges. The memory care plans give special attention to positive experiences and respect, with a calendar full of activities built especially for memory care residents.

    There are nurses always there, with a doctor on call, and visiting health folks like podiatrists, dentists, physical and occupational therapists, and speech therapy, and of course 24-hour awake staff. The facility offers a wide range of care, including medication management, assistance with daily living tasks at different levels, diabetes care, ostomy care, IV therapy, wound care, tracheotomy care, TPN, and post-discharge support, along with programs for both residents who get around easily and those who'll need mechanical lifts or help transferring. Residents can stay put as their needs change, thanks to levels of care and aging in place options.

    Sterling Care Hillhaven also has a five-star rating from CMS and features for everyday comfort like housekeeping, laundry, dry-cleaning, meal service, grocery shopping help, and room service. They offer private baths, wheelchair accessible showers, full tubs, free Wi-Fi, cable, and phone service in rooms, with different studio and one-bedroom apartments named Aspen, Willow, and Magnolia. Meal options include gluten-free, low sugar, low sodium, international foods, guest meals, and a private dining room for family visits or special events.

    The building helps folks feel at home with things like a beauty salon and barber shop, a family lounge, common areas with fireplaces, indoor walking paths, and outdoor gardens. You'll find a library, computer room, game room, theater, TV lounge, arts and crafts center, meeting rooms, and plenty of recreational activities-there's stretching, art, exercise, brain fitness, bingo, bunco, horseracing, trivia, word games, karaoke, music, outings, and intergenerational programs. There's religious support with Catholic, Jewish, Protestant services and visiting chaplains or rabbis. The wellness gym and advanced therapy facilities offer physical, occupational, and speech therapy for those who need rehab after illness, surgery, stroke, or other events. The smoke-free community gives transportation services, both free and for a fee, with easy access to nearby bus lines and resident parking. The staff takes care to make daily life comfortable and help seniors enjoy their time through simple, person-centered care, and families are welcome to visit and join for meals or activities.

    People often ask...

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