Sterling Care Bel Air

    410 E Macphail Rd, Bel Air, MD, 21014
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Outstanding therapy; neglectful long term

    I had a mixed experience. The rehab/therapy team (PT/OT/ST) was outstanding - attentive, knowledgeable, and helped my loved one regain mobility and return home. But long-term nursing care was inconsistent and often neglectful: chronic understaffing, slow call-button responses, missed meds, poor hygiene, dehydration, falls/bedsores and rehospitalizations were recurring issues; food was frequently awful and diabetic-unfriendly. I'd use this facility for short-term rehab only, but I would not trust it for vulnerable loved ones who need reliable medical care or supervision.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.72 · 179 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      1.8
    • Amenities

      3.2
    • Value

      1.2

    Location

    Map showing location of Sterling Care Bel Air

    About Sterling Care Bel Air

    Sterling Care Bel Air sits in Bel Air, Maryland, and provides care for older adults who need help with daily tasks, but it's also good for folks who want to live on their own with some company around, so you'll find both assisted living and independent living options here. The place handles skilled nursing and long-term care for those needing round-the-clock help, and there's special memory care for people who have Alzheimer's or other types of dementia, where the staff keeps people safe, pays close attention, and comes up with mind-friendly activities tailored for memory support. This spot also has short-term rehab, respite care for temporary breaks, and supports both residents and caregivers with things like physical, occupational, and speech therapy, wound care, IV therapy, cardiac care, and hospice. The building's ADA accessible, smoke-free, and open weekdays from 9 to 4, making it easy to get around, and residents can use things like transportation, free Wi-Fi, cable TV, telephone, and enjoy meals with special diets when needed.

    Sterling Care Bel Air focuses on comfort with a homey setting, a family lounge, a beauty salon, and a big wellness gym with advanced care and therapy equipment. The employees, numbering between 51 and 200, take a compassionate approach and form real connections with the residents, aiming to treat everyone with dignity and respect. The community is welcoming, and there are always social events, outings, concerts, table games like bingo and bunco, horse racing, religious services, room visits, and exercise sessions, which help keep everyone social and active. There's attention paid to keeping the atmosphere lively but safe, especially for those with memory challenges, and folks get to choose what activities they join, making it easier to stay independent. The place also offers support in several languages, so people with limited English will feel more comfortable. The care is always based on individual needs and wants, and they do their best to mix medical knowledge with warmth and comfort.

    Sterling Care Bel Air holds a five-star rating from CMS, keeps improving its services, and runs multiple locations across Maryland. This public company delivers long-term and short-term stays, home care, home health, hospice, adult care, and support and referrals for seniors and their families. It's a safe, supportive, and well-rounded facility where medical care lines up with daily living, making it a steady option for older adults who want quality help and some peace of mind.

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