Sterling Care Riverside

    1123 Belcamp Garth, Belcamp, MD, 21017
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Good therapy but unsafe nights

    I had a mixed but mostly negative stay. Therapy (PT/OT) and several staff were excellent and genuinely caring, but nights were awful - call bells routinely slow or ignored, slow response to a bed collapse/falls, delayed hospital transfers, and family members weren't informed when someone contracted COVID. Communication and leadership were inconsistent (missed updates, delayed scans/radiation, misplaced belongings), staffing seemed inadequate, and meals often arrived cold or poor. Because of the safety and responsiveness issues, I would not recommend this facility for a loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.96 · 232 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.7
    • Meals

      2.8
    • Amenities

      2.9
    • Value

      1.0

    Location

    Map showing location of Sterling Care Riverside

    About Sterling Care Riverside

    Sterling Care Riverside sits in Belcamp, Maryland, tucked in a quiet neighborhood near Bush River and the Chesapeake Bay, and the community includes historic mansions built in 1896 and 1865, which gives the facility a bit of old-time character. The center has 129 certified beds for nursing home care, and the team sees about 108 residents each day, focusing mainly on skilled nursing and rehab for people needing advanced medical care, as well as offering assisted living, short-term rehab, dialysis, and long-term care. Sterling Care Riverside functions as a for-profit partnership, owned by Ro Holdings, LLC, with indirect owners Jeffrey Kagan and Nathan Jakobovits, and is part of the Sterling Care group.

    Residents find a home-like environment where staff members know them well, and it seems they do put some attention on personal relationships, with no age limits for moving in. One thing that's hard to ignore is that the nurse turnover rate sits at 51.2%, which is higher than the Maryland average of 41.5%, though the facility reports nurse hours per resident each day at 4.03, which is slightly above the state average. The building is ADA accessible and smoke-free, and they keep Wi-Fi and cable TV available throughout, with private bathrooms and kitchenettes in rooms, air conditioning, telephones, and furnishings.

    Sterling Care Riverside shows a history of healthcare oversight issues, with CMS reports listing a total of 30 deficiencies, 16 of which showed up in a standard inspection on April 6, 2023, and 2 among these were infection-related. The facility holds a CMS five-star rating but has struggled with infection control, earning three infection-related deficiencies - including F0881 for not monitoring antibiotic use, which posed the potential for harm - and a deficiency under F0610 for failing to respond properly to violations about abuse or neglect, also with potential for more than minimal harm but seeing no actual resident harm reported in these specific cases. Inspection schedules have been delayed, with the last standard inspection happening more than two years ago, even though the recommended window is 9 to 15 months.

    People living here use many amenities, like a community movie theater, a wellness center with a TeleHealth suite, an indoor pool for aquatic therapy, a gym, a spa, a library, a beauty salon, garden paths, a family lounge, outdoor programs, and transportation for outings and appointments. Meals come from a professional chef, with restaurant-style dining, all-day dining, and special diets for allergies and diabetes. Residents can join daily activities, music programs, arts, spiritual services, group games like bingo and trivia, outings, and have access to a quiet walking area outdoors. Medical services include 12-16 hours of direct nurse care each day, 24-hour supervision, medication help, bathing and dressing assistance, support with moving, and almost all care is tailored as health needs change. Dialysis, TeleHealth (even at bedside), advanced therapy equipment, and specialized rehab happen on site.

    Sterling Care Riverside sits as part of a CCRC, so individuals stay as care needs change, and the staff give support for both short and long-term health issues. The community accepts Medicare and Medicaid, offers cultural competency training, and has no strict age requirements. The average rating over 69 reviews is 3.9, which is right in the mid-range, and the facility has kept daily activities, special diets, and personal touches as consistent pieces even as it manages the challenges seen in its inspection reports.

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