Mallard Bay Nursing and Rehab

    520 Glenburn Ave, Cambridge, MD, 21613
    3.7 · 59 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, unsafe overall management

    I had a mixed experience: the rehab, therapy team, and many aides were outstanding - compassionate, skilled, and made the place feel like home - and the activities staff was excellent. However, chronic understaffing (especially nights and weekends), missed or delayed meds and personal care, missing belongings, and even falls/serious injuries and ER visits made care feel unsafe at times. Administration often seemed revenue-focused and unresponsive, with blame-shifting when problems were raised. Bottom line: great therapy and frontline staff, but serious nursing/management issues that need fixing before I could fully recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.68 · 59 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.6
    • Meals

      1.8
    • Amenities

      3.8
    • Value

      1.0

    Location

    Map showing location of Mallard Bay Nursing and Rehab

    About Mallard Bay Nursing and Rehab

    Mallard Bay Nursing and Rehab sits at 520 Glenburn Avenue in Cambridge, Maryland, and has a focus on skilled nursing care and rehabilitation, with about 105 residents a day and room for up to 160. This place takes Medicaid and Medicare, offers both inpatient and outpatient care, and helps folks with long-term care, skilled rehabilitation, respite care, hospice care, and short-term rehab. Mallard Bay has private rooms and tries to make residents feel comfortable, offering tailored care plans, therapy services, and a team meant to deliver care with dignity and respect in a warm setting.

    The center provides help for people who need support during recovery or who want a long-term arrangement, and the staff tries to focus on each resident's physical, emotional, and spiritual well-being. Mallard Bay has an average rating from Medicare's CMS system, doing better on health inspections compared to other places locally, but it doesn't meet average staffing levels and has quality measures that are a little below average. There are 28 recorded deficiencies, including ones for not reporting suspected abuse on time, not notifying residents before discharge or transfer, and not meeting federal standards for infection prevention. Recent inspection reports are delayed, with the last one more than two years ago. The nurse turnover rate is fairly high at 71.2%, and reported nursing hours per patient are below the state average.

    This facility is a for-profit limited liability company and has won some awards, including the Stars of the Banner 2024 and 2024 Best Nursing Homes of America. Mallard Bay specializes in care for those who need sub-acute rehab, long-term support, and even end-of-life care. Pricing for long-term care or skilled nursing in the area ranges from $11,829 to $12,560 a month, depending on needs and room type, though Mallard Bay hasn't shared exact rates. The facility claims to focus on compassionate, knowledgeable staffing and uses individualized care plans, meant to create a comfortable home-like feeling for their residents while always trying to adjust to new health protocols and best practices for safety and well-being. Mallard Bay presents itself as a community-oriented, skilled nursing and rehabilitation center aiming to help each person feel respected and cared for through every stage of their stay, but it's important to take note of the inspection reports and staffing information before making any decisions about care.

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