Madonna Heritage Assisted Living Home

    3982 Norrisville Rd, Jarrettsville, MD, 21084
    3.9 · 8 reviews
    • Assisted living
    AnonymousLoved one of resident
    3.0

    Warm staff, inconsistent care, administration

    I placed my grandmother at Madonna House and appreciated the warm, homey facility, friendly/caring staff, clean common areas, and easy transition. The caregivers were supportive during her health decline, but I've seen declining staff communication, some nurse issues, and care that too often relied on wheelchairs or quick meds instead of encouragement to walk. Administrators showed zero empathy, denied refunds for a prepaid stay and the community fee, and I felt financially taken advantage of. Rooms are small but nicely furnished, meals vary from healthy to junk food, and cell service is poor. Overall great, kind staff and a safe social environment - but be wary of admin, billing, and inconsistent care.

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    Amenities

    3.88 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.4
    • Meals

      2.0
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Madonna Heritage Assisted Living Home

    About Madonna Heritage Assisted Living Home

    Madonna Heritage Assisted Living Home sits on a quiet and beautiful 14-acre property in Jarrettsville and has been family owned and operated since 1986, and the staff helps up to 16 seniors in a warm and friendly environment with care that's tailored in three levels, so folks can get the specific help they need whether it's simple daily living or something more, and people often talk about how clean it keeps things, with house-keeping and in-house laundry, and meals are taken care of with three healthy dishes every day plus snacks, and a chef does the cooking, so people don't have to worry about that, and there's also exercise programs made with seniors in mind, and the gardens give everyone a nice view and the courtyard is a good spot to gather or just enjoy the land, and if someone needs help with bathing, dressing, toileting or walking, there's always staff around who know how to help with things like 1-person transfers, and if people need reminders for appointments or managing medicine, that's all handled too, and Alzheimer's care is available, along with hospice and respite care, and if someone wants a private suite, those are options, and for folks worried about how to pay, credit cards and checks are accepted, the price covers everything so there's no need to keep up with lots of extra bills, and the team can help with VA benefits or financial advice, and people can join in on daily activities, spiritual programs, and social events so everyone gets a chance to meet others and stay engaged, and some activities are inside if the weather's bad, so no one feels left out, and there's space to gather indoors as well, and Madonna Heritage Assisted Living Home aims to help people stay independent as much as possible in a safe, supportive setting.

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