North Pines Assisted Living

    3316 Wilhelm Ln, Manchester, MD, 21102
    3.7 · 14 reviews
    • Assisted living
    AnonymousLoved one of resident
    3.0

    Bright facility but inconsistent care

    I found many caregivers to be kind, attentive and genuinely involved - the home is bright, clean, nicely renovated, with good meals, activities and engaged management/owner presence. However, care and safety felt inconsistent: there were reports of medication mishandling, missed baths, infection-related hospitalizations, falls, poor night staffing and privacy/missing-belonging concerns. New ownership, turnover and billing/communication problems undermined confidence despite several excellent staff members. I'd recommend visiting, reviewing inspection records and monitoring meds/staffing closely - it can be great, but proceed with caution.

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    Amenities

    3.71 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      4.0
    • Amenities

      3.8
    • Value

      1.5

    Location

    Map showing location of North Pines Assisted Living

    About North Pines Assisted Living

    North Pines Assisted Living sits quietly in a natural and pretty area of Manchester, MD, where tall trees and peaceful surroundings help create a calm place to live, and they take care of small groups of seniors in a cozy, home-like setting, never feeling too busy or loud with their exceptional staff ratio of one staff member for every four residents, making it easy for everyone to get help day or night. The staff knows seniors have all kinds of needs, so they offer support for things like bathing, dressing, and keeping medications organized, and they're ready to help whether someone needs just a little care or a lot, even providing professional nursing care and hospice support for those who need it, and everyone gets a personalized care plan that fits what they want each day, whether they're still fairly independent or need hands-on support getting around or managing health issues. North Pines pays close attention to dignity and independence; residents still have lots of choices, like what activities they do, what meals they eat, and how they spend their free time, and there's always something going on, like group dining, clubs, classes, and social events to make it easier to make friends, enjoy hobbies, or try out new things, and they try to keep mind and body active with programs, clubs, nutritional support, and daily encouragement. Families might feel better knowing that trained staff are available around the clock, ready for emergencies or just to help with a small everyday task, and their care team is familiar with assisted living, memory care, nursing homes, and independent living, since the advisors there help families understand the differences and find what works best, which is important when deciding where mom or dad might feel at home. The place has a good reputation, with people saying it's "very good" and giving about a 3.3 out of 5 average rating from reviews, and while prices aren't listed right on the website, anyone interested can ask about availability and services, or even come for a tour to see the rooms, shared spaces, and all the comfortable touches like cozy chairs and cheerful decorations. North Pines makes sure every resident gets the attention and respect they deserve, focused on safety, comfort, and support, and offers a calming spot that's still close to local shops, outdoor parks, restaurants, and other spots around Manchester, so even though it's a quiet retreat, it's not far from the things people like to do.

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