Elaine Center at Hadley

    20 N Maple St, Hadley, MA, 01035
    3.9 · 73 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate care but management inconsistent

    I have mixed feelings. The nurses, CNAs and therapists were overwhelmingly kind, attentive and skilled - rehab helped my loved one, meals were good, activities lively, and the place often felt like home with solid COVID/safety protocols. But management, communication and staffing proved inconsistent: callbacks and visits were sometimes delayed, belongings went missing, cleanliness and infection-control lapses occurred, and I saw troubling mishandling (catheter/bed-sores, wrongful transfers) that required family advocacy. Overall I'm grateful for many compassionate caregivers and excellent therapy, but I'd advise close oversight and caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.92 · 73 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.0
    • Meals

      3.4
    • Amenities

      3.4
    • Value

      3.9

    Location

    Map showing location of Elaine Center at Hadley

    About Elaine Center at Hadley

    Elaine Center at Hadley sits at 20 North Maple Street in Hadley, Massachusetts, and has 128 beds where people get help with daily needs, skilled nursing, post-hospital rehab, long-term care, hospice, and home health care, and you'll find both private and semi-private rooms, with some newly renovated private rooms that have their own bathrooms and showers, which is always nice for comfort and privacy. The staff at Elaine Center includes a medical director, nurse practitioner, a nursing home administrator, and a director of nursing, with a team that covers nursing, case management, therapy, social work, and is trained to care for people with different needs, including memory loss, wounds, amputations, arthritis, strokes, and other medical or mental health problems, and they can help with dental, vision, podiatry, psychiatric, and audiology needs, so there's quite a bit of support for many health conditions.

    The community offers assisted living and memory care alongside skilled nursing, which means people who need extra support with bathing, dressing, meals, or medication can get that, while those with Alzheimer's or other dementias can live in a secure Memory Support unit with person-centered care, specialized programming, and 24-hour supervision from staff who know how to handle dementia care and use evidence-based approaches. There are programs for pain management, TPN, IV therapies, and Heparin, and the rehab team handles physical, occupational, and speech therapies right on site, working with people who've had joint replacements, injuries, spinal cord issues, or are recovering from hospital stays.

    Elaine Center offers respite care if caregivers need a break, and palliative and hospice services for comfort near the end of life. Meals get planned with input from dieticians, and staff help with nutritional counseling, while the facility has amenities like a dining room, garden, sunrooms, outdoor spaces, beauty salon, cable TV, WiFi, housekeeping, linen service, fully air-conditioned spaces, activity rooms, and spaces for relaxing or socializing, plus there's transportation for doctor visits and outings, so people don't feel stuck. Activities include social, cultural, educational, and religious programming, and things like pet therapy and recreational events fill up the calendar, all with interpreter services available for non-English speakers.

    Rooms come in a range of layouts-studio, suite, share, and companion options. The facility runs with an interdisciplinary approach to care planning and makes sure families and residents are part of health and discharge decisions, working to smooth the move back home or into long-term stay if needed. Elaine Center is part of the Genesis HealthCare network, it has won the AHCA Bronze Quality Award, and has a VA contract, which helps some veterans use benefits here. The nursing home section has a 3-star rating from Medicare and Medicaid (out of 5), and the overall average rating is 8 out of 10, the highest in the city. Some staff speak languages besides English, though the list of languages isn't specified. Office hours aren't posted, and the center's not currently taking new residents but will provide updates if someone calls in. The best way to learn more is taking a tour, where visitors can meet the staff, see the rooms, and get a real feel for the community-people often mention how warm and welcoming it feels, and the focus is on health and well-being and helping everyone stay as independent as possible for as long as possible.

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