CareOne at Lowell

    19 Varnum St, Lowell, MA, 01850
    2.7 · 24 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful abusive dirty understaffed facility

    I'm warning others from personal experience - this place was neglectful and at times abusive: staff were often lazy or hostile, doctors didn't listen, meds and meals were delayed, billing errors cost us, and basic hygiene/care (dirty clothes, uncut nails, over-sedation, residents put in diapers) was routinely neglected. The building felt old, run-down and smelled of urine; poor leadership and chronic short-staffing left us feeling abandoned and emotionally devastated with no real progress. There were a few truly dedicated caregivers (Nessreen stood out) and some helpful therapy/activities, but they were vastly outnumbered by subpar staff. Do not send a loved one here - it needs investigation and new management.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.67 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.6
    • Staff

      1.8
    • Meals

      2.7
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of CareOne at Lowell

    About CareOne at Lowell

    CareOne at Lowell sits in Lowell, Massachusetts, offering a wide range of senior care and support services, so people here can find skilled nursing, assisted living, memory care for dementia and Alzheimer's, post-acute and rehabilitation services after a hospital stay, and specialized help like neurobehavioral and orthopedic rehabilitation, along with respite care for short-term stays and long-term care for those who need ongoing help, and there are independent living and home care choices, too. This facility is part of a Continuing Care Retirement Community (CCRC), which means people can stay in the same community as their needs change, and you'll find different housing options along with 24-hour supervision and care, including help with medication, bathing, dressing, transfers, and activities of daily living from a warm and welcoming staff who try to make a comfortable and safe place.

    Residents live in furnished rooms with private bathrooms, kitchenettes, cable TV, telephones, air conditioning, and high-speed internet-features that help people feel more at home, and the kitchen staff serves meals restaurant-style with special menus for allergies or diabetes, plus all-day dining hours, so food is available when it's needed. There's a busy daily schedule at CareOne at Lowell, and people take part in resident-run clubs, scheduled events, movie nights, live music, church activities, and even chores, helping each other stay connected; walking paths, gardens, outdoor spaces, a movie theater, a game room, an arts room, a fitness room, an activity room, a spa and sauna, and a wellness room, along with a community library, provide plenty of areas to relax, exercise, and visit.

    This facility gives personalized medical care with 12-16 hours of nursing coverage, physical and occupational therapy, LPN oversight, clinical care focused on best practices, complex medical support, safety protocols for those who need protection, and a secure unit for higher needs, making it possible to treat issues like brain injury, Huntington's Disease, orthopedic injuries, and head trauma, and they support those with dementia through memory care programs and special supervision. The community also gets involved in wellness and safety campaigns like the Fight the Flu Campaign, Sepsis Smart, and fall prevention, always looking for ways to improve resident health and safety, plus they have programs for end-of-life care and care transitions, and a dedicated Care Options program to help connect people with the right services for their needs.

    The staff handles chores like housekeeping, laundry, move-in help, family support, and arrangements for transportation and parking. Advanced pharmacy services connect with a resident's treatment plan, and there are behavioral and cognitive therapies, including neuropsychological rehab, to help with thinking or behavior changes. The staff keeps a focus on resident quality of life and clinical standards, with training programs, staff education, and advocacy for policies that support seniors, and the facility is recognized as part of the Mass Senior Care community, playing a part in broader education and wellness efforts across the state. Both Medicare and Medicaid are accepted here, adding to the range of choices for families. People living at CareOne at Lowell get care that stresses health, safety, comfort, and engagement in daily life, with staff and resources tuned to the many needs of older adults and those recovering from illness or injury.

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