Palmer Healthcare Center

    250 Shearer St, Palmer, MA, 01069
    2.3 · 9 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, dirty, dangerous nursing home

    I placed my diabetic, dementia-afflicted loved one here and it was a nightmare - a hyperglycemia emergency (blood sugar 21) sent them to the hospital after medication errors and nurses distracted or on phones during med pass. The facility is old, dirty, with bugs, mice, plywood-covered bathrooms and a moldy smell; belongings went missing, residents wandered unsupervised, and communication was nonexistent (phones unresponsive, owner even refused to forward funds and threatened legally). There are decent, respectful CNAs and a few professional staff, and after we pushed they capped rooms at two and hired a third-party cleaning crew and a stronger DON/maintenance made some cosmetic fixes, but administration still seems focused on money, lacks accountability, and construction promises yield little real improvement. I had to constantly advocate to keep my family member safe - I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.33 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.7
    • Meals

      2.3
    • Amenities

      2.0
    • Value

      2.3

    Location

    Map showing location of Palmer Healthcare Center

    About Palmer Healthcare Center

    Palmer Healthcare Center provides nursing care, rehabilitation, assisted living, memory care, home care, and independent living for seniors in a family-owned setting at 250 Shearer St, Palmer, MA 01069, and folks have their choice of studio room layouts so people can pick the space that fits them best, which makes things feel a bit more comfortable since everyone's got different needs, and the facility holds a 3-star rating from the Centers for Medicare & Medicaid Services, which means it's respectable but still always working to do better. The focus is on offering around-the-clock nursing home services for those with chronic illnesses, disabilities, or recovery needs, and you'll find a full team of skilled professionals providing medical care along with physical, occupational, and speech therapies, because folks sometimes need a bit of everything, and they do what they can to make the transition between hospital and home smoother, with both short-term rehab and long-term care options.

    There's a small staff-to-resident ratio, which helps make sure each person gets more personalized support and residents can get help with daily activities when they need it, and with a 61-bed capacity it keeps things from feeling too crowded, which some people find reassuring. Palmer Healthcare Center offers services for seniors with memory impairments, such as dementia, so families can know their loved ones are being looked after by people trained for those challenges, and folks dealing with the end of life, convalescence, or just day-to-day aging get specialized care, including palliative, respite, physical, occupational, and speech therapy. The center works hard to prevent falls and infection, with programs like the Fight the Flu Campaign, Sepsis Smart, and a focus on culture change to improve the care environment. Residents can participate in community activities and wellness programs, and families can visit any time, day or night, which helps everyone stay connected.

    Palmer Healthcare Center also offers resources and guidance for families trying to figure out care options or plan for the future, including details about healthcare standards and ways to choose the right facility, so people don't have to feel lost. There's even programs for care transitions, educational events and seminars, job opportunities for caregivers, and advocacy work focused on protecting staff wages, which keeps everybody informed and the care quality steady. The place is known for a compassionate environment, aiming to help residents keep their dignity and comfort, and the grounds are well cared for, which matters when you're looking for somewhere that feels safe and clean. The main thing is folks get help that fits their individual needs and the staff is there to look out for both physical and mental health, making Palmer Healthcare Center a practical choice for many different senior care situations, especially when it comes to long-term support, rehabilitation, and memory care. More information and resources are available on their website at https://www.palmerhc.com.

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