Hillcrest Commons Nursing

    169 Valentine Rd, Pittsfield, MA, 01201
    2.9 · 53 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but many problems

    I had a very mixed experience at Hillcrest Commons. The rehab, PT/OT team and several caregivers (Shana, Holly, Sarah, Ron and others) were compassionate, professional and often went above and beyond, and some areas are clean and new. However, chronic understaffing, poor family communication (immediate family often not notified), long-unanswered call bells, sporadic cleaning (black mold, holes, broken items), awful meal options and safety/neglect concerns left me worried. Management felt defensive and inconsistent - there were reports I heard of missing belongings, privacy/HIPAA issues, and cover-ups. If leadership fixes staffing, communication, food and infection-control, this could be great; as I experienced it, I'm not comfortable recommending it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.91 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.7
    • Meals

      1.9
    • Amenities

      4.3
    • Value

      1.3

    Location

    Map showing location of Hillcrest Commons Nursing

    About Hillcrest Commons Nursing

    Hillcrest Commons Nursing sits on a hilltop in a quiet Pittsfield neighborhood in Richmond, MA, close to main roads, local parks, museums, and places where families sometimes go. This nursing and rehabilitation center offers a wide range of care including Skilled Nursing, Long-Term Care, Short-Term Rehabilitation, Specialized Memory Care, hospice, and palliative care, and the staff focus on helping with daily needs and medical problems. People use the rehabilitation center for physical, occupational, and speech therapy, and the rehab gym runs every day. The facility has a Certified Memory Care unit using the habilitation model for Alzheimer's and dementia care, plus a secure behavioral health unit for adults dealing with psychiatric conditions like schizophrenia, depression, or bipolar disorder, offering support for both short-term stabilization and longer care.

    Specialized services include a ventilator program with a dedicated wing and a team led by a board-certified pulmonologist, working on mobility and reducing ventilator use, and a pulmonary rehabilitation program for conditions like COPD, pneumonia, and post-acute respiratory failure, giving disease-specific education and support. The cardiac care program helps with recovery after heart surgeries, COPD, and heart failure with cardiac monitoring and advanced technology, and the orthopedic rehab team helps folks gain strength and independence after joint replacements or fractures. Stroke recovery services use personalized care plans, and person-centered neurological care supports people with Parkinson's, MS, or ALS. Diabetes management includes education, proper testing, and daily support, while wound care services have on-site specialists who track healing and set individual plans. The community also offers respite care for short stays when caregivers need a break, plus hospice and palliative care in the resident's own room with support for families.

    Rooms come fully furnished, either private or semi-private, with flat-screen TVs, free DIRECTV®, Wi-Fi, free telephone service, and bathrooms made for easy use by anyone with physical challenges, and there's a beauty and barber shop for haircuts and personal care. Residents take part in engaging activities and benefit from a team that provides round-the-clock nursing care. Hillcrest Commons Nursing follows Fair Housing standards and works on making services accessible for everyone, and as part of the Massachusetts senior care community, helps out with state programs like Fight the Flu and work to reduce antipsychotic use. The 2.8 rating from 25 reviews suggests some people have mixed feelings, and while amenities and care types cover many health needs, visiting and meeting with staff often gives a better sense of fit for each person.

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