Saugus Rehabilitation & Nursing Center

    266 Lincoln Ave, Saugus, MA, 01906
    2.9 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Dirty understaffed facility with neglect

    I had serious concerns despite a few wonderful caregivers. Florence, Barry, Ann, Gloria, Andy, Mauri, Jodie and Kristen were caring and the grounds/location are decent, but the building is old and understaffed, with unsanitary conditions (mold, bed bugs, urine smell, overflowing trash), missed/wrong medications, delayed nurse responses, unexplained injuries and signs of rough handling. Management was unresponsive and unprofessional, paperwork and discharge were chaotic - overall I strongly discourage using this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.94 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.5
    • Meals

      1.0
    • Amenities

      2.7
    • Value

      1.0

    Location

    Map showing location of Saugus Rehabilitation & Nursing Center

    About Saugus Rehabilitation & Nursing Center

    Saugus Rehabilitation & Nursing Center sits in Saugus, Massachusetts, and offers both short-term rehabilitation and long-term nursing care with a focus on quality healthcare for seniors, and the place holds 80 certified beds and runs every hour of every day, with reported nurse staffing of 2.96 hours per resident per day, so there's always someone for care needs, and you'll find a team of licensed nurses, skilled rehabilitation specialists, and experienced caregivers who manage different medical needs, from memory care for those with cognitive changes to specialized therapies like physical therapy, occupational therapy, and speech therapy, and you'll also see palliative, hospice, and post-surgical care options as well as outpatient therapy services, plus therapeutic transition suites for recovery, and not just care for the moment, but also health planning services and personalized care plans so each resident's needs, goals, and abilities get attention, and since September 2024, Zenith Care LLC has managed the center, which is owned by Ma Snf Holdings LLC and run for profit through a limited liability company, and you might notice new faces since the center has changed ownership in the last year. The facility participates in care transitions programs, works on wellness projects like Sepsis Smart and Falls Prevention, focuses on reducing off-label use of antipsychotic drugs, and provides staff training such as RCA courses, plus they belong to the Mass Senior Care association, support advocacy for caregiver wage issues, and have a foundation for senior care initiatives, all while offering a sense of community, modern amenities, and tailored care.

    Inspection reports have found deficiencies, with a total of 54 noted in recent surveys, which include issues with medication error prevention, pharmacy service problems, pressure ulcer care, and at least two deficiencies related to infection control, but while there's been no actual harm from the pressure ulcer care issue, inspectors decided the problem could lead to more than minimal harm, and there's been at least one deficiency about failure to develop policies to prevent abuse, neglect, and theft, though no major harm has been reported from these findings, and the center has had complaint inspections noting pressure ulcer care and medication error concerns along with various other care requirement deficiencies. Saugus Rehabilitation & Nursing Center has several accreditations and community recognitions for safety and care, and its daily operations try to provide kindness, support, and understanding for residents, with staff and administration always on hand, and the programs and care here aim to help people be as comfortable and independent as possible, whether for a short rehab stay or longer term living.

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