Southbridge Rehabilitation & Health Care Center

    84 Chapin St, Southbridge, MA, 01550
    3.7 · 62 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Great staff, but facility unsafe

    I had a mixed stay. Many staff were outstanding - Peter, Luz, Carmen, Jessica, Ellie and several CNAs and therapists went above and beyond, helped my rehab, and made me feel welcome. However the facility is often understaffed and unsafe: dirty rooms and bathrooms, pest problems, poor wound and medication management, delayed meds, rude or impaired staff at times, and unresponsive management. The building and food felt dated and care quality inconsistent. I appreciated individual caregivers, but because of the cleanliness, safety, and staffing issues I cannot broadly recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.71 · 62 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.9
    • Meals

      3.0
    • Amenities

      1.8
    • Value

      1.5

    Location

    Map showing location of Southbridge Rehabilitation & Health Care Center

    About Southbridge Rehabilitation & Health Care Center

    Southbridge Rehabilitation & Health Care Center sits at 84 Chapin Street in Southbridge, Massachusetts, and works to serve seniors with a range of needs in a welcoming setting that feels caring and down to earth, where people from different backgrounds, including Hispanic and Latino residents, veterans, and those needing Namaste care, can find services made specially for them. The center offers skilled nursing care around the clock, physical, occupational, and speech therapy on site, and a wide selection of short-term rehab and transitional programs for those needing help getting back on their feet after a hospital stay, and there's respite care if someone needs a brief stay or loved ones need a break. Folks will also find long-term care, as well as memory support for those with dementia, all structured to promote each person's independence and dignity, which really seems to matter to the staff, and the rooms come fully furnished, both private and semi-private, meant to feel both calming and comfortable. Southbridge has a focus on health and safety, joining state programs on fall prevention and wellness, and they take steps to reduce the off-label use of antipsychotics, which is something families might look for. End-of-life support comes through hospice and palliative care, and there are substance use programs and enrichment activities offered to keep folks engaged. The staff works on care transition programs and culture change, so residents can move through the care they need and age in place as things change, and the building has modern facilities and amenities designed for comfort and recovery. The center is recognized with awards for their sustainability work, earning certifications for leadership in green practices, and they're part of Athena Health Care Systems, which has a long history in the area. With its 3.9 rating from 31 reviews, Southbridge keeps up a reputation with families in the region, and it's known as a go-to spot for those seeking comprehensive care that suits many different situations, with extra help for veterans and those needing special support.

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