Westborough HealthCare

    8 Colonial Dr #1407, Westborough, MA, 01581
    2.5 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Systemic neglect despite caring staff

    I had a deeply disappointing experience: staff routinely ignored call lights, left residents soiled and exposed for hours, were rude or accusatory, and medications/appointments were mishandled - the place felt understaffed, unsafe and chaotic. That said, several long-tenured CNAs, nurses and helpful admin/therapy staff showed compassion, and new leadership (Francesca) appears committed to improving care. Until systemic neglect, communication failures, and staffing are fixed, I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.51 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.6
    • Meals

      3.2
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Westborough HealthCare

    About Westborough HealthCare

    Westborough HealthCare provides a range of care options for seniors at its Woburn, MA location and other places, focusing on both short-term rehabilitation and long-term nursing services, and it's a medium-sized, for-profit facility with space for about 117 people and has over 120 residents, so you'll see a real mix of folks. The staff supports people who need help with daily activities, medication, meals, personal hygiene, and some need special medical help, like if you're recovering from a hospital stay after a stroke, heart attack, or injury, and there's speech, physical, and occupational therapy for those with physical or mental disabilities who need to regain strength or skills. Skilled nurses and trained therapists work with doctors, nutritionists, dietitians, and social workers; the staff is pretty diverse and they say they work hard to make everyone feel valued and respected, no matter their race, gender, or background, and they focus a lot on consistency, integrity, and understanding people's needs and dependencies, especially for those with complicated health problems.

    They offer independent living for those who don't want to worry about house chores, thanks to extra services like laundry and housekeeping, but as care needs change, there's support for everything from memory care with secure units for people with Alzheimer's or dementia-featuring 24-hour supervision and programs that encourage memory skills-to help with complex problems like managing continence and preventing infections. Joint Commission accreditation means they've been checked for quality, and they keep residents' medical records secure, with care plans that change as the resident's needs do, and there's case management, stroke management, pain control, and diet help, plus dental, vision, and foot care.

    Rooms vary from suites to one- or two-bedroom units that can be private or semi-private, so you might get your own space or share with another resident, and there are extras like a chapel for memorial services and areas for private funeral services-plus, they've arranged cemetery clearance, so interment is managed if families need that, and there's a connection for folks wanting to make donations to the Dementia Society of America. Safety gets a lot of attention, with a recent record showing 0% of residents had falls leading to fractures or dislocations and nurses averaging about three hours of care per resident per day, and high vaccination rates help protect everyone, with 91.4% of residents getting their flu shots. The place isn't a continuing care retirement community and doesn't sit on a hospital campus, but it still focuses on different care levels and let's residents "age in place" as much as possible.

    There's support for families making tough choices, with resources to help figure out suitable programs, and the community tries to make everyone feel cared for, with respect and safety a big deal-everybody's rights and personal choices matter, and the environment's structured and supervised to limit accidents. There are amenities found in independent living places, like social activities, outings, and spiritual programs, so daily life has more than just routine medical care, along with respite care for those times when a main caregiver needs a break. Residents can order flowers delivered through Perro's Flowers, with things like roses and orchids available, and staff makes sure the flowers are fresh and help get the arrangement just right, even offering same-day delivery.

    Westborough HealthCare participates in Medicare and Medicaid, and it accepts residents with needs ranging from just a little support to full-time skilled nursing, with options for hospice and home care, as well as specific help for Alzheimer's disease through support groups and counseling. Everything's built to keep people safe, respected, and as independent as possible, even as their health situation changes, and there's always an effort to help every resident, no matter the challenge, feel like they're part of the community.

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