Whitney Place at Westborough

    5 Lyman Street, Westborough, MA, 01581
    4.2 · 33 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Kind staff, inconsistent care; caution

    I found many genuinely kind, compassionate staff, a clean facility with pleasant grounds, a solid activities/memory-care program, and nurses who kept us updated - meals and housekeeping were usually good. However care was inconsistent: high staff turnover, understaffing, spotty dementia training, poor family communication and occasional neglect (missed baths, wet linens, unreported falls) forced us to move my loved one. Administration could be helpful and some staff went above and beyond, but value for cost felt poor. Overall: warm, caring people and a nice environment, but highly variable care - proceed with caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.21 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.0
    • Meals

      3.9
    • Amenities

      4.2
    • Value

      2.3

    Location

    Map showing location of Whitney Place at Westborough

    About Whitney Place at Westborough

    Whitney Place at Westborough has served seniors since 1995, offering assisted living, Tapestry Memory Care, and access to The Willows at Westborough for independent living, with several levels of support under one roof so people can stay if their needs change. The community has private and companion apartments, all with access to 24-hour staff, emergency response, and safety features like secured property and bracelets to limit wandering for residents with dementia or memory loss, so someone who might try to leave can stay safe. Memory care sits in its own purpose-built building, aiming to reduce confusion and support residents with Alzheimer's or similar conditions.

    Seniors can take part in many programs and clubs, like Resident Council, brain games, homemaking, gardening, Wii Bowling, walking groups, art, music, and cooking demonstrations, as well as themed celebrations, BBQs, Bible study, and special events to keep days interesting. There's an active community engagement team and opportunities for social, physical, and spiritual activities, plus intergenerational gatherings and pet visits that add variety. The dining experience, called HARVEST Dining, features restaurant-style menus, private dining rooms, and choices for special diets, so if someone can't have gluten or needs low-sodium meals, those are an option. There are social and recreational events all the time, indoors and outdoors, including clubs for art, cooking, bird watching, gardening, and holiday parties.

    Whitney Place helps with daily tasks like bathing, dressing, and medicines, with care that's based on each resident's needs-from simple reminders to hands-on help getting up or using special lifts. Nurses and specialized staff are always present. The team provides behavioral support, incontinence care, and helps with major behavior issues as needed, so people with many different needs can stay comfortable and safe, including those who act out or try to leave. Residents can bring small pets like dogs or cats, and get services like housekeeping, transportation, home health, VNA, and hospice support if they want to age in place. SALMON Home Care offers care at home, including appointment help and medication reminders.

    The community looks after wellness with personal fitness groups, stretching, Tai Chi, and walking paths around a private courtyard, so people can get fresh air or join a group exercise. There's spiritual support, both onsite and off, for those who want it. Apartments come in private or shared layouts, and everything is set up for comfort, with common rooms and plenty of spaces to meet others or just relax. Rehabilitation and skilled nursing options are also there for people who need therapy or more complex medical help, whether it's short-term after a hospital stay or for ongoing care.

    Whitney Place at Westborough tries to give residents what they need, from active social connections and nutritious meals, to basic daily help or clinical care, with safety measures and staff that stick around all day and night to support well-being and make sure people get what they need to feel secure and comfortable.

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