Knollwood Nursing Center

    87 Briarwood Cir, Worcester, MA, 01606
    2.9 · 17 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Immaculate facility, poor daily care

    I liked the facility - immaculate, bright, tasteful grounds and common areas, excellent PT/OT, and very compassionate hospice/end-of-life care. But chronic understaffing and heavy reliance on agency/travel nurses produced poor day-to-day care: slow call responses, late/missed meds, patients left in bed or with soiled linens, spotty doctor visits and failed discharge planning. A few staff (John and some aides) were exceptional, but overall management, communication and teamwork need serious improvement - I would be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.94 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.3
    • Meals

      1.0
    • Amenities

      4.5
    • Value

      1.0

    Location

    Map showing location of Knollwood Nursing Center

    About Knollwood Nursing Center

    Knollwood Nursing Center at Briarwood sits over on 87 Briarwood Circle, right along the wooded edges of Worcester and West Boylston, and though folks on the outside might not know much personally, word goes that it's a non-profit, non-denominational place focused on helping seniors get the kind of care they need, and they've got about 82 beds in their nursing home. The rooms there are mostly semi-private, each one has a window so people can see the sun, and they've got ensuite bathrooms, in-room climate control, cable TV, phone lines, and even WiFi, which some families find important these days. When folks stay there, they can pick their meals from a full menu, with food served in a restaurant-style dining room, and family can join with guest meal trays if they like. The place has big social halls, a quiet little courtyard, and exercise spaces, so people can get up and move around or enjoy the fresh air, and they've got art and music programs running, painting classes, even wine and cheese socials popping up from time to time, and the staff encourages community and social visits, including pet visits.

    Knollwood's focus is on medical and personal care tailored to people who can't manage everything on their own anymore, especially those needing daily help or 24-hour attention. Their staff includes doctors, registered nurses, nursing administrators, rehab specialists, a dietician, social workers, support teams, and volunteers-all based in Worcester. They handle everything from short-term rehab to long-term disease management, along with sub-acute care, palliative care, respite care, end-of-life care, memory care, wound care for Stage IV wounds, pain management, and even have programs about sepsis smart initiatives, falls prevention, lessening unnecessary use of antipsychotics, and making sure care always improves with their culture change work. They also help folks who need to switch between care settings with their care transition programs, and they work with families using personalized care plans to fit unique needs-building those care plans with a resident's own doctor or surgeon before anyone moves in.

    People can get therapy services like physical, occupational, speech, and respiratory therapy, with full support for complex medical needs and rehabilitation. Medical extras like podiatry, optometry, and dentistry are available on-site, plus an in-house hairdresser and manicurist, for those little comforts that sometimes mean the most. They're known locally for their warm environment, dedicated staff, and bright, airy spaces that make things feel as much like home as possible. There's a big effort on health, safety, and helping people keep as much independence as they can, with support for exercise, walking, social interaction, and activities that people enjoy. The goal here leans toward helping seniors regain strength and confidence after sickness or surgery while supporting families so they feel ready to care at home, if that's what's next. Overall, Knollwood Nursing Center at Briarwood stands as a skilled nursing and rehabilitation spot for Worcester's older adults, with a range of care and services that try to cover medical, emotional, and social health-all in a steady, comfortable setting.

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