Pleasant Acres Rest Home

Pleasant Acres Rest Home is a retirement home at 107 Mountain St E in Worcester, Massachusetts, and since opening in 2009, it's been a small licensed rest home with 14 beds where seniors can get assisted living and long-term care from staff that's around at all hours, and they try to keep the place supportive and homelike with things like complete laundry service, help with medications, and meals from a menu that offers some choices, which can make living there easier for people who can't live by themselves. Residents have activities meant to keep them involved and their rooms come with some basic comforts, and even though there's no pet policy and they don't accept Medicare, the location's near a lot of local spots like nine cafes, four parks, many doctors, pharmacies, restaurants, and several hospitals, all within reach, so families know the neighborhood is pretty well connected. Staff is supposed to help with bathing, dressing, and other daily needs, but there have been several reports from people who've visited or had loved ones there saying some residents didn't always get the help they needed, and there've been mentions of the place not always smelling clean or looking well kept, which worries some folks, and there are accounts about staff sometimes being under the influence while on duty and not showing up to help when someone needed them, which can make families uneasy about safety. The reviews are quite low, only a 1.0-star rating from people sharing their experiences, and several mention concerns like neglect or management that isn't always honest or professional, and there's not a lot of oversight since the owner, Ms. Carol Cheli, isn't around a lot, causing some worry about leadership and how problems get solved. It doesn't have certification from Medicare or Medicaid and it isn't BBB accredited, but it's been active for quite a few years and is listed as a family-friendly community that tries to offer room amenities, meals, supportive care, and some social programs, trying to give residents a serene environment, though, based on what's said in reviews and feedback, some describe it as a last resort for families who can't find other options and wish there were more attention to safety, staff behavior, and cleanliness.