Our Lady of Mercy Health and Rehabilitation Center

    52225 B Ave, Hubbell, MI, 49934
    3.1 · 10 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe neglectful care; billing nightmare

    I would not recommend this place. I watched my mother get unsafe, neglectful care - staff refused to release prescriptions (which nearly cost her life), mishandled transports, and hospice involvement was awful while management was unresponsive and impatient. Communication was terrible (no in-room phones, operator told me to call back), billing was a nightmare with thousands disputed and improper charges, and they even threatened to sue an elderly dementia patient; the facility has violations/fines and a terrible local reputation. A few caregivers were very helpful and family-like, but that doesn't make up for the dangerous, outdated "sewer" of a facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.10 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.0
    • Meals

      3.1
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Our Lady of Mercy Health and Rehabilitation Center

    About Our Lady of Mercy Health and Rehabilitation Center

    Our Lady of Mercy Health and Rehabilitation Center sits in Hubbell, Michigan, and you'll find it offers care for seniors who need nursing help twenty-four hours a day, whether they need short or long-term care, and people call it Our Lady of Mercy Convalescent too, which sometimes confuses families but that's just another name for the same place, and they have fifty-five beds and right now there are fifty-three people living there. The staff helps seniors with things like dressing, bathing, and taking medicine, and they pay attention to physical and mental health needs, so folks with conditions like Alzheimer's, dementia, after a stroke, or wound care get help, and there are nurses, therapists, and all kinds of therapists like speech, physical, and occupational if you ever need them, plus help with dental and foot care. They say they put dignity and respect first, with a focus on making people feel comfortable and at home, and they do try to keep the place warm and friendly with activities like bingo, live music, spiritual services, movie nights, and day trips, because they know people want to keep busy and see friendly faces. You'll get your meals prepared, sometimes in the on-site diner if you want, and they do pay attention to nutrition after all those award nominations about their food, though of course, not every meal is a prize-winner-you just get good solid meals, usually one or two a day depending on your plan. If you need it there's help with laundry, cleaning, and transportation, and the building has some extra touches like a hair salon, book collection, high-speed internet, an outdoor garden, and all the safety features you'd expect, so you can feel safe and cared for whether you're able to live more independently or need a lot of help. Kitchens or kitchenettes, central air, and washer/dryer are available in some of the rooms, which is handy, and you get to take part in decisions about your care, which goes a long way in keeping your dignity. The place is licensed for Medicare and Medicaid, so coverage is possible for many, and you'll find levels of care from independent living, assisted living, full nursing care, to specialized memory care, so residents with Alzheimer's or dementia can stay even as those needs change, and they help with government assistance if you need it. The staff stays on site all day and night, and they keep the community peaceful but alive with engagement, always aiming to match each resident's needs with the right help, which does make things easier on families. There's always information available for senior care advisors if families want it, and the listing lets people see the address, save it to favorites, or claim it if they're a representative, which helps keep things clear when you're comparing places. You'll find most of what you expect from a senior community, like on-site supervision, meal and laundry service, and support with changing health needs, but it's still best to ask questions, because each facility does things in its own way, and everyone's situation is a little different.

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