Robbinswood Northcrest Campus

    2650 Ruddiman Dr, North Muskegon, MI, 49445
    3.0 · 9 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Neglectful unclean understaffed unsafe care

    I had a heartbreaking experience here. Staff were frequently careless, unaccountable and short-staffed; communication was poor, leadership made mistakes, and I found bedsores and appalling cleanliness (feces left in a toilet for weeks). Some staff were kind, but others were rude or banned visitors, residents seemed overmedicated to reduce work, activities were gutted, and bathrooms/rooms aren't wheelchair- or ADA-friendly. End-of-life care felt unsafe and inadequate. I'm moving my loved one out; new owners promise cleaner rooms, better food, educated staff, improved accessibility and more activities-I hope they follow through.

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    Amenities

    3.00 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.8
    • Meals

      3.5
    • Amenities

      2.7
    • Value

      4.3

    Location

    Map showing location of Robbinswood Northcrest Campus

    About Robbinswood Northcrest Campus

    Robbinswood Northcrest Campus sits in Muskegon, Michigan, where folks find care and company, and it's within easy reach of hospitals, specialists, and pharmacies, so medical needs get met without trouble, and you'll find it near plenty of activities and entertainment, with the staff making sure residents can stay involved with local events or pursue hobbies of their own. The community's got private rooms and smaller dining areas for those who prefer quiet meals, and you'll notice indoor communal spaces and secured outdoor courtyards, with widened bathroom doors so moving around's not so hard, especially for someone with mobility issues. Activities never run short, since Ken, the staff member, organizes group programs, and there's a full-time Activities Director arranging events that encourage social time and even pull in family and community now and then, so folks don't miss out on connection or fun.

    There's always staff around, with clinical care coordinated by Kallie, and nurses ready for emergencies, so people get the care they need day or night, whether it's just a helping hand or full nursing services. Robbinswood Northcrest Campus provides different types of care, like assisted living, memory care for folks with Alzheimer's or other dementia, independent living if someone wants more freedom, as well as home care and nursing home options, so a resident can get help tailored to how they want to live. The staff keeps track of everyone's medications, handling them through the wellness team all day and night, so families don't have to worry, and with laundry, housekeeping, and even barber and beauty shop services offered, daily life stays pretty smooth.

    Meals get served for residents, devotional services are available for those who want them, and you'll see scheduled social, educational, and entertaining activities that encourage folks to stay involved and maintain a good quality of life, with the aim of supporting not just health, but mind and heart, too. Residents can join programs that suit their own interests and personality, and the place is designed so they keep control over as much of their lives as possible, with supervision and help where it's needed most. There are emergency nurse call systems in all bedrooms and bathrooms, offices called Med Station and Loft Med Station for 24-hour resident care, physical therapy, and specialized support for those with memory concerns. There's also a focus on security, independence, privacy, and companionship, with multiple staff ready to assist, whether it's for daily needs or just a friendly face to chat with throughout the day. Prospective residents can schedule visits to see the place for themselves, and the minimum age is specified to make sure everyone fits well in the community. The campus shares updates and events through social media, including Facebook.

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