Harbor Homes Assisted Living & Memory Care

    2689 Vulcan St, Norton Shores, MI, 49444
    4.4 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Warm community, concerning care lapses

    I feel this is a warm, family-like community with spacious, well-laid-out buildings, beautiful lawns and gardens, clean dining rooms, a convenient location, and a caring, knowledgeable staff (the director and team often go above and beyond). Residents generally seem happy and well-cared-for. However, I've also noticed troubling care lapses-staffing shortages, missed follow-through, medication administration issues and at least one unattended resident-that need to be addressed.

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    Amenities

    4.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.5
    • Meals

      4.4
    • Amenities

      4.5
    • Value

      4.4

    Location

    Map showing location of Harbor Homes Assisted Living & Memory Care

    About Harbor Homes Assisted Living & Memory Care

    Harbor Homes Assisted Living & Memory Care sits in Norton Shores, MI, close to lakes Michigan and Muskegon, and people find it's easy to get to since M31 is just five minutes away, so you're not far from parks, schools, shopping, or the local hospital. The community has an artfully-designed and elegant setting with both private and semi-private rooms to fit what people need, and the campus has a comfortable, boutique feel that gives you plenty of privacy but doesn't leave you feeling alone. You'll see large dining and community areas where residents gather over chef-prepared meals, and there's a new menu every day that offers nutritious, homemade options with dietary needs in mind, while dining areas encourage social time and connection. For residents who need help with daily activities, medication, meals, or personal care, Harbor Homes has assisted living services that focus on comfort and try to let you stay as independent as possible, and for seniors with dementia or cognitive decline, there's a specialized memory care team and safe, calming environments designed just for them, with secure areas and an enclosed courtyard where people can enjoy the outdoors safely. The memory care program offers daily programming, activities, and one-on-one support-full-time activity directors make sure there's always something to do, from games and gardening to exercise and field trips out in the community or to local events, which helps people stay connected and keeps minds active, plus there's a beauty salon right onsite. Transportation is available to medical appointments and outings, and the staff are always there to help, trained in emergencies, and offer 24-hour support, so families can visit based on the set visitation policies and know someone's always watching out for their loved one. Harbor Homes also provides respite care for short stays if caregivers need a break, and they handle complex health needs with skilled nursing care as well. The staff work many different roles, from meal service to transportation, and aim to know every resident, encouraging a home-like feel where people and staff act more like family. On top of all that, there are devotional services and all sorts of programs meant to support well-being for every level of care, with the hope that everyone living there feels comfortable, engaged, and well cared for.

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