South Haven Nursing & Rehab

    850 Phillips St, South Haven, MI, 49090
    3.1 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Therapy helpful but safety concerns

    I had a mixed experience. The rehab, therapy, music activities, meals and many caring, friendly staff helped my loved one recover and make friends, but serious safety and care problems outweighed the positives: staff frequently mishandled residents (no proper two-person lifts or lifting equipment), neglected mouth/feed-tube care, left people unattended near the nurses' station or on the floor, had rude/untimely communication, abrupt hospice changes, high turnover, billing/social-worker problems, and dirty, outdated rooms. I wouldn't recommend this facility unless you can check on your loved one daily.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.1
    • Meals

      2.8
    • Amenities

      2.0
    • Value

      3.1

    Location

    Map showing location of South Haven Nursing & Rehab

    About South Haven Nursing & Rehab

    South Haven Nursing & Rehab sits at 850 Phillips St in South Haven, right next to the hospital, so folks can get there easily and visitors usually find parking isn't too bad, and the building feels set up for both short stays and long-term needs, which a lot of people appreciate. The place offers skilled nursing and rehab and is recognized as a 5-star center with a rating of 3.8 from 11 reviews, so many think the care is solid, though there's always room for improvement because every place has its own way of doing things. There are seventy accommodations, including private suites for folks there for rehab after a hospital stay, and there's a choice between private and shared rooms depending on what a person wants or needs, and the environment feels homelike with friendly caregivers who seem to genuinely care. The community tries hard to keep people active, leading events and activities to help everyone's body, mind, and spirit, and there's a little ice cream parlor and communal spaces for both residents and visitors to spend time together, rather than sitting alone all day, with a chapel for folks seeking spiritual support.

    Services are broad and include short-term rehab, long-term care, memory care for those living with dementia, palliative care, pain management, and hospice, plus specialized support like advanced wound care, post-surgical recovery, dialysis, and respiratory therapy, which are all handled by an interdisciplinary team that includes registered nurses who know what they're doing. There's physical, occupational, and speech therapy, and if someone's struggling with mobility, eating, swallowing, arthritis, fall prevention, or just not getting around like they used to, the rehab staff tries to work with each person to help them regain independence and hopefully return home safely, which is really what most families are after. The 24/7 nursing and physician coverage means there's always someone available, and there are other helpful services in-house, such as pharmacy, lab, podiatry, and outpatient rehab. The community encourages emotional and spiritual well-being with grief support, caregiver resources, a program called Story Catcher, and workshops for families and folks who've lost loved ones, which isn't something every facility does, and volunteers can pitch in too which sort of adds to the sense of connection.

    Most people in South Haven know South Haven Nursing & Rehab as a place with a good reputation for teamwork and treating people kindly, rather than just rushing them through a system, and there's a real focus on delivering care with humanity and making residents feel at home. The staff includes clinical, administrative, nutrition, housekeeping, and maintenance folks who all seem to be there for patient well-being, plus there are always support services for families, referrers, and the broader community, with things like Centrica Journeys and special support for those grieving. They accept Medicare, Medicaid, and many insurances, which makes staying or receiving care a realistic option for more families. People choosing this facility often do so because of its nurturing atmosphere, its commitment to both physical and emotional health, and the convenience of being close to the hospital and local services, so while the place can get busy, there tends to be a real sense of community and attention to what folks genuinely need.

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