Grand Village

    923 Hale Lake Pointe, Grand Rapids, MN, 55744
    2.8 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Modern facility neglectful and unsafe

    I placed my dad here because the building is modern, rooms are roomy and bright, the food/restaurant breakfast is nice, and a few nurses, aides and therapists were kind and helpful. Unfortunately the care was inconsistent and often neglectful - slow responses, med/O2/insulin errors, unexplained bruises and even broken bones, weight loss/dehydration and hospitalization, conflicting stories from staff, and poor discharge/administrative communication. Nursing management and admin were unprofessional, contact numbers didn't work, and I involved the Ombudsman. Despite some wonderful staff, I do not recommend this facility and will not place my dad here again.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.75 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.6
    • Meals

      2.3
    • Amenities

      3.0
    • Value

      4.0

    Location

    Map showing location of Grand Village

    About Grand Village

    Grand Village, sometimes called Itasca Nursing Home, sits at 923 Hale Lake Pointe in Grand Rapids, MN, and it's managed by Ecumen, which is a nonprofit group that's been around for a while, and while new patients aren't being taken right now, people can find a wide mix of services there, ranging from short-term transitional care to long-term care in apartment homes, and you'll hear mostly English spoken throughout the place. Medicare and Medicaid both recognize the facility, and there are more than 100 beds for people who might need skilled nursing, rehabilitation, or who are very frail and need quite a bit of nursing help. Staff include CNAs, medical specialists, nurses, and other caregivers, many of whom seem to care a lot about the residents and work hard to keep the environment clean and comfortable. Those who need memory care will find dedicated programs, including support for conditions like Alzheimer's disease, especially in The Woods Neighborhood, which is set up to be safe, modern, and home-like but also lets people see the beauty of nature right around them. There's also The Lodge, which feels a bit like a resort, with its 35 private rooms, each with a walk-in shower, Wi-Fi, and cable TV, and that's where short stays and rehabilitation often happen after a hospital visit before heading home again. Grand Village also offers home care, home health, and hospice services, and people will find independent living, assisted living, and even adult care home options depending on what help is needed. Physical, occupational, and speech therapy sessions go on regularly, and staff are available around the clock to provide personalized care in a place that's trying to make things easier for older adults and their families, with support, referral help, and a focus on a whole-person approach, always aiming to be a home for folks who need it. Office hours and new patient intake are paused at the moment, but the programs and staff remain on site.

    People often ask...

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