Integra Home Care is a locally owned and family-operated home care agency that has been serving the seven metropolitan counties in the Twin Cities area since 2003. Founded by Dimitriy Papkov and Olga Papkov, both highly accomplished Registered Nurses with advanced degrees, Integra Home Care was born from their firsthand understanding of the profound need for dependable and high-quality home care. Their commitment stems not only from their professional backgrounds but also their personal experiences raising two children with special needs. This blend of empathy and expertise has shaped Integra Home Care’s mission to provide compassionate, expert care that truly feels like an extension of family care.
The agency offers high-quality, nonmedical Personal Care Services tailored to meet the unique needs of seniors, children, and adults who are ill or physically challenged. Their approach is built on the belief that clients should be able to live at home with dignity and as much independence as possible. Care at Integra goes beyond the basics; the caregivers are deeply invested in creating lasting and meaningful relationships with clients and their families, ensuring that every individual feels valued and supported. The agency is proud to maintain the same focus and passion it had at its founding, striving for professionalism, reliability, and a family-style approach to caring for each client.
At the heart of Integra Home Care is a dedicated and diverse team. The leadership includes Dimitriy Papkov, who progressed from Licensed Practical Nurse to earning his Master of Science in Nursing, as well as Olga Papkov, who followed a similar path of nursing excellence. The support staff demonstrates a strong commitment as well—Diane, the Administrative Assistant, brings over 15 years of experience in customer service and has practical experience as a Home Health Aide and Certified Nursing Assistant. In staffing, Emilie utilizes her family life and child development background and years at Mayo Clinic Health Systems, while Jillian draws on her extensive experience in care and customer service, and Pennie offers over forty years of leadership and innovation, including eighteen years with Integra.
The operations are supported by Tiffany, the Payroll Specialist who has been a Lakeville resident for over three decades, and Beth, who works as the Payroll Assistant after a background in business management and training. Karen manages billing, drawing from her education at the University of Minnesota and international business expertise. The nursing and quality assurance roles are in highly capable hands, including Laurie, a nurse supervisor with years of hospital and school nursing experience, Ryann, who started as a Personal Care Assistant before becoming a Nurse Supervisor, Irina, with a long-standing commitment to Integra since 2006, and Renee, who brings a strong pediatric and adult care background.
The culture at Integra Home Care is one of warmth, connection, and genuine caring. The agency recognizes that every client is unique and that exceptional care means going well beyond task-based assistance—it's about building trust, fostering joy, and supporting families. Each member of the team, whether supporting payroll, scheduling, or direct caregiving, contributes to an environment where clients are treated not just as patients, but as valued members of the Integra family. Regardless of growth or expansion, the agency holds firm to the promise that every client will always receive personalized, compassionate care designed to help them live their best possible lives at home.