Edenbrook Rochester West

    2215 US-52, Rochester, MN, 55901
    3.5 · 20 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed, neglected, unsafe, dirty, fatal

    I had a mostly negative experience: chronic understaffing and long bathroom waits, poor medical care with ignored symptoms, misdiagnoses and delayed treatment - there were feeding/oxygen lapses and a patient died. The facility felt dirty, smelly and claustrophobic, supplies ran out and maintenance was lacking. A few CNAs and nurses were caring and helpful, but leadership was dismissive and systemic neglect persisted. I will not be returning and cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.55 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.6
    • Meals

      3.5
    • Amenities

      1.0
    • Value

      3.5

    Location

    Map showing location of Edenbrook Rochester West

    About Edenbrook Rochester West

    Edenbrook Rochester West sits as a 48-bed skilled nursing facility focusing on care for seniors who need extra support and help with daily life, and folks may find it's a place that covers a lot of ground, connected with Rochester West Health Services and part of the Eden Senior Care Network, which includes nursing homes in Minnesota, Wisconsin, Ohio, and Illinois, all under Edenbrook from Illinois. The place has a long story, once called Maple Manor, now serving as both a post-acute rehab and long-term care home after being bought for $1.5 million with a lot going into equipment and furniture, and folks might see the market value holding near $1.48 million these days, while ownership has changed hands over time, previously held by GPH Rochester LLC out of Arkansas since 2006. The beds fill up with people needing skilled care, and the staff makes an effort to treat each resident like family, trying to make it welcoming and friendly, which seems to help draw both good caregivers and new healthcare staff.

    The facility holds many choices for care, including skilled nursing, rehab, long-term stays, home healthcare with aides who can help with meals, bathing, dressing, and medicine, specialty and primary care for regular checkups or unique needs, and even memory care, which means spaces are shaped so folks with Alzheimer's or other dementia are more comfortable and less likely to wander off or get mixed up, plus they offer assisted living and independent living for seniors who still like to do most things on their own but might want a little company or an easy way to get help if needed. They say the staff pays close attention to meals, focusing on nutrition with all the basics covered, and the place never feels cold because the activity calendar tries to keep everyone moving, thinking, or just feeling good, and the friendly atmosphere helps give the sense that people really care.

    On top of the usual services, there's a dedicated therapy team always working to boost residents' strength and well-being, and some of the new things that have come in are telemedicine, which means seeing a doctor or specialist through a screen so folks don't have to travel, and virtual reality, which gives another way for people to stay active or connected when getting around is tough, plus there are special recovery models for those coming from the hospital who need extra, tailored rehab. The building shows off its rooms and amenities in a gallery and tries to make details easy to see for folks considering the place, and while Edenbrook Rochester West isn't the biggest, it's built to make care personal. The community emphasizes a home-like feeling, offers spaces for memory care, serves good food, and aims to treat guests with the respect and attention they deserve, whether they come for short-term rehab or a longer stay among friends and staff who mean to help.

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