Pennington Health Services dba Thief River Care Center

    2001 Eastwood Dr, Thief River Falls, MN, 56701
    3.1 · 17 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm feel, severe staffing problems

    I love the building and the home-like, small-town feel - many staff and residents are warm, caring, and treat people like family. But management is poor and the place is badly understaffed (reports of ~27 patients per RN/aide), so call lights can take ~40 minutes, residents are sometimes left in pain, cold, or unable to use the restroom, and I've even seen an RN refuse a bedpan. Because of neglect and being charged for services not provided, I'm planning to file a formal complaint with Medicare. If staffing and leadership improve, this could be a great place; right now I can't recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.06 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      3.1
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of Pennington Health Services dba Thief River Care Center

    About Pennington Health Services dba Thief River Care Center

    Pennington Health Services dba Thief River Care Center is a faith-based senior care community that's part of the St. Francis Health Services family. The center gives care for seniors who need daily support, recovery after illness or injury, memory care for Alzheimer's and related dementias, hospice, and end of life care. Residents can count on 24-hour skilled nursing help and care that's managed by licensed nurses and a medical director, and everyone gets an individualized care plan built on respect for their unique needs. The facility has both short-term and long-term stays, post-acute and rehabilitation services, and specialized programs for recovery, including physical, occupational, and speech therapy from Big Stone Therapies. Caregivers assist with daily tasks such as feeding, bathing, dressing, and mobility, along with medication management, wound therapy, IV support, and ostomy care, making sure medical and personal needs are met.

    Thief River Care Center has private rooms with modern touches and a homelike feeling, and the building design features pleasant, unique spaces for comfort and safety. Social programs run daily, offering entertainment, creative activities, and events to keep life interesting and give everyone a sense of community. Residents enjoy a "Five Meal Plan" for dining, plus have access to services like a beauty and barbershop, spiritual care through worship services with local clergy, and both inpatient and outpatient therapy options. The care team focuses on helping every resident reach and keep the highest level of independence possible, whether someone needs long-term nursing, short-term rehab, respite stays for caregiver breaks, or ongoing help because of chronic illness, dementia, or frailty. The staff listens to families and residents, encourages feedback, and always works to improve care quality. Thief River Care Center aims to make sure seniors live with comfort, dignity, and that personal touch, in a setting that's both supportive and safe. More information and details are provided on their website at phs.sfhs.org.

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