Willow Creek Retirement Center

    49 Willow Creek Ln, Jackson, MS, 39272
    2.9 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Great rehab; dangerous medical safety

    I liked the rehab - PT/OT were excellent, the facility is large, clean and organized, and some staff were kind and hardworking. However I witnessed dangerously poor nursing and medical care: understaffing, bad communication, delayed labs/meds (late potassium), medication errors, toileting and hygiene neglect (even being washed with dish soap), and scolding for using the call light. My loved one had oxygen unhooked, worsening tremors, narcotic oversedation and a hospital/ICU transfer with real risk of sepsis. Leadership denied issues and offered no apologies. Overall impressive rehab but unacceptable medical/safety failures - I do not recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.92 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.4
    • Meals

      3.0
    • Amenities

      2.0
    • Value

      2.9

    Location

    Map showing location of Willow Creek Retirement Center

    About Willow Creek Retirement Center

    Willow Creek Retirement Center has been recognized with awards like Top Nursing Home in Mississippi 2021 and Best Nursing Home in Byram, Mississippi 2021, and folks here can count on experienced and committed staff, including a nationally accredited medical director, physician assistants and nurse practitioners, licensed practical nurses, registered nurses, therapists (speech, occupational, and physical), dieticians, pharmacists, social workers, and feeding assistants, all working together to make sure residents get the medical and daily care they need, whether they're staying just a short while for rehab or living here for the long term, and there's always a physician supervising and care coordinated by a Registered Nurse, with nurses available around the clock for any health or daily living assistance. The community's prepared to meet a lot of different needs, offering things like speech therapy sessions, occupational therapy, physical therapy, nutritional counseling, inpatient rehab, long-term care, hospice care, home health care (with Medicare certification), home care for folks needing non-medical help, skilled nursing services, a secure memory care unit for those with dementia, adult day services, and assisted and independent living options, and they've got staff who speak English and can give daily help with things like transfers, bathing, dressing, and meals, with housekeeping, laundry, and move-in help included.

    Willow Creek accepts Medicare, Medicaid, and most insurance plans, and has 88 skilled nursing beds in private or semi-private rooms, each one coming with air conditioning, private bathrooms, kitchenettes, cable TV, and phones, giving residents privacy but still keeping them connected and comfortable. For meals, there's a professional chef running the kitchen, making community dining available all day with choices for special diets, diabetes, or allergies, and folks can join in restaurant-style dining or eat in the common dining room, depending on what they want, with meal preparation and service covered. Folks here can stay active with daily scheduled activities, arts and music programs, movie nights, a movie theater, a game room, a library, indoor wellness and fitness rooms, arts rooms, a spa and sauna, plus activity rooms, and a garden with outdoor paths and program areas, giving residents lots of ways to get involved, relax, or socialize because the community encourages both staff-organized and resident-run events like social gatherings and resident councils or family councils, so everyone gets a chance to have a say or stay engaged with their loved ones.

    The center keeps a 24-hour call and supervision system along with emergency call systems in every room, making sure that help is always near for any need, big or small, and therapy and doctor services are offered with flexible hours to match each resident's schedule. Willow Creek has resources for families who want updates or help, and the facility's part of Purple Door, LLC, which helps with community connections and updates. The website lists more details and helps people learn about services, amenities, and the unique way Willow Creek supports senior living with skilled, compassionate, and professional care for medical, emotional, and day-to-day needs.

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