West County Care Center

    312 Solley Dr, Ballwin, MO, 63021
    3.3 · 69 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Caring staff but dangerous neglect

    I placed a loved one here and had mixed feelings. The therapy team, many caregivers, activities, and food were genuinely good and some staff were very caring, but the place is chronically short-staffed and often dirty with pest and odor problems. Call buttons/after-hours phones were unresponsive, meds were missed or delayed (including pain meds and dangerous dietary mistakes for diabetics), and I saw rough handling, lost laundry, and zero communication from management. I can't recommend it until staffing, cleanliness, and leadership change.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.28 · 69 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      3.0
    • Meals

      3.5
    • Amenities

      3.0
    • Value

      4.5

    Location

    Map showing location of West County Care Center

    About West County Care Center

    West County Care Center sits in Ballwin, MO and manages care for many residents needing nursing, rehab, and memory care, with a team offering round-the-clock help and caregivers ready for emergencies day or night. The care center provides skilled nursing, postsurgical care, wound care management, pain management, diabetic care, medication management-including injectables-and even in-home lab services when needed, so families don't need to drive for routine checks, and they handle dental, optometry, audiology, podiatry, and counseling services right there for the residents. West County Care Center has advanced therapy programs including physical, speech, occupational, and restorative therapy, plus range-of-motion exercises and electrical stimulation for faster recovery, while seniors can use services like respite care and daily care for help with dressing, meals, or moving from a bed to a wheelchair.

    Staff run memory care programs for residents living with Alzheimer's and other dementia, including secure units, social activities, small group events, music therapy, and outdoor recreation, designed to give everyone meaningful days and keep everyone safe, and for memory care, supervision stays in place as needed for comfort, security, and routine. Rooms come furnished, each with a private bath, a small kitchen area, cable TV, a phone, cool air conditioning, and fast internet, set up for comfort but also to make families feel welcome when visiting. Residents have daily meals-breakfast, lunch, and dinner-served in a restaurant-style dining room plus allergy-sensitive choices and a snack bar, with a chef preparing fresh food, while housekeeping, laundry, and regular cleaning help keep things tidy.

    Amenities include a library, a community movie theater, a salon, outdoor walking paths, and relaxing areas like a spa and sauna, plus a fitness room and activity spaces for arts, games, and reading, so residents can keep up hobbies and social lives, and the staff make time for music, field trips, movie nights, and resident-run clubs. Staff help seniors build friendships through a schedule full of activities to encourage movement, social time, and learning, and the overall feel leans homey and calm. West County Care Center wants each resident to feel peaceful, respected, and part of a caring place, and the staff focus on both health needs and making life easier, aiming for dignity and kindness every day.

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