Heartland Care & Rehab Center

    2525 Boutin Dr, Cape Girardeau, MO, 63701
    3.1 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe administration

    I love the genuinely caring aides and an excellent rehab/nursing team - they often go the extra mile and the building feels home-like with steady improvements. But chronic understaffing, scheduling/hiring problems, broken call systems and unresponsive phones combined with terrible administration (Melissa was impossible to work with) have led to neglect: residents left soiled or unattended, theft, bed bugs, locked visitor access and safety/health scares. Communication is awful and policies feel arbitrary; staff try hard but can't overcome the system. I can't recommend this facility for full care despite the great frontline staff.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.06 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.2
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      3.1

    Location

    Map showing location of Heartland Care & Rehab Center

    About Heartland Care & Rehab Center

    Heartland Care & Rehab Center sits in a quiet neighborhood on Boutin Drive in Cape Girardeau, MO, where you'll find it's close enough to Southeast Missouri Hospital for emergencies, which can give some peace of mind. The facility operates as a nursing home and provides both long-term care and short-term rehab, and it even offers home healthcare and assisted living services for folks who need them. Heartland Care & Rehab Center has a communal living room and a shared outdoor garden, which means residents can relax or spend time with others, and there's also a gym and a communal dining area so people can stay active and eat together, making things feel a little less lonely. There's a hair salon and a barbershop inside, and access to high-speed internet, so residents can look after themselves and stay in touch with family in their own way. A dedicated staff, known for being friendly, helps residents with things like housekeeping, bathing, and preparing meals, and they also work with residents' own doctors to manage each person's care. Specialized health care is available, including dialysis, psychiatry, pain management, and regular physical therapy, while rehabilitative therapists are around to help residents set and work toward their own goals, whether those are big or small. Heartland also supports independent and mobile folks, and helps families with caregiver resources and advice when needed. The center keeps its doors open to people who need Alzheimer's care and offers many different activities to keep everyone mentally and physically engaged, making sure each care plan gets started by a therapeutic team right from the start. The center has a real focus on compassion and on finding routines that fit the needs of each resident, not just what's easiest for staff. Most folks reviewing Heartland give it a decent rating, about 3.7 out of 3 reviews online, and if you want more information, you can visit their website at heartlandcare.net.

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