Heritage Hall

    750 East Highway 22, Centralia, MO, 65240
    3.4 · 23 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe care, neglect, poor communication

    I had a very mixed, ultimately short stay - the facility is clean, well-lit and the common areas/some staff are lovely (Nurse Allie, bath aide Sadie, Stephanie, Hanna and therapist Christian stood out and therapy helped). But too many caregivers were impatient or unhelpful, left my mother in a wheelchair, didn't assist with meals, and dismissed concerns; I found soiled linens and a blood-soaked bandage, broken bed hardware and other equipment issues, and cramped rooms/toilets that need updating. Administration and communication with social work/insurance were poor, rehab planning and pain meds were delayed, and there were troubling reports of favoritism and discriminatory remarks. Because of these safety and care failures I left within 24 hours and would not recommend without major oversight and administrative fixes.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.39 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.5
    • Meals

      2.5
    • Amenities

      2.8
    • Value

      3.0

    Location

    Map showing location of Heritage Hall

    About Heritage Hall

    Heritage Hall is a nursing home in Centralia, MO, that offers skilled nursing care with both short-term rehabilitation and long-term stays, so if someone needs help recovering from surgery or a health event, the staff can give support and therapy, including physical, occupational, and speech therapy through Americare Therapy Solutions, which is one of the names they use for their therapy program, and they also have a Rehab-to-Home program to help people go back home after treatment, with ongoing therapy available for long-term residents. The facility has a warm, home-like setting, with spacious floor plans, an enclosed courtyard, well-landscaped grounds, and both indoor and outdoor common areas, plus secure patios with scenic views; there's also family rooms with big-screen TVs, cozy kitchens, and social areas where you can spend time with loved ones, and rooms have features like wheelchair access and showers. Meals are prepared restaurant-style with chef's daily specials, an 'always available' menu, made-to-order dishes in a casual dining room, guest meals, vegetarian options, and a private dining area for hosting family or friends, which means people don't have to eat the same thing every day and can enjoy their meals together.

    Staff members speak English and are around day and night, since they have 24-hour office hours for any resident needs or questions, and the nursing care plans are personalized for each person, focusing on restoring strength and letting folks keep as much independence and dignity as possible. Heritage Hall takes a whole-person wellness approach, so aside from medical care, people can join activities on and offsite, like stretching or tai chi, fitness classes in the exercise center, volunteering with local charities, and church or devotional services held on-site; there's even beautician services at the beauty salon. If someone needs help getting to different places there's complimentary transportation and parking, which makes it easier for family and friends to visit or for residents to go to activities in the area, plus they offer respite or short-term stays for those who only need care for a while. The staff handles a wide variety of needs, including high-acuity care, incontinence, non-ambulatory support, and complex care after events like stroke or surgery, so families know their loved one's health is in experienced hands.

    There's a focus on helping residents stay connected with friends and family through programs and common areas, and the community supports dignity, a person-centered approach to care, and gives everyone a voice in daily choices, which means the place tries to feel more like a home and less like a hospital. Heritage Hall is privately owned and locally operated as part of Americare, so it's not a huge chain, and many of the staff work hard to make things comfortable and safe. Heritage Hall offers independent living, assisted living, memory care, skilled nursing, adult day programs, home health, hospice, and other support services, with a devoted team who try to make it easier for folks to recover, connect, and enjoy life, even when facing health challenges.

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