Valley Manor & Rehab Center

    1410 Hospital Drive, Excelsior Springs, MO, 64024
    2.6 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronically understaffed neglectful unsafe care

    I am extremely dissatisfied. Staff were rude and the place is chronically understaffed - care was neglectful: meds were missed or refused, pain meds denied, wound care improper (burn from cream), feeding delayed until 7pm, and they even tried to place him on hospice without notifying our family. Communication was awful (calls hung up, doctor not contacted), his head injury required staples and a trip to NKC Hospital, and management wasn't held accountable. The facility is old, dark, smelly, with flies, water stains, dirty carpet and tiny rooms; no rehab or social interaction and not pet-friendly. A few sweet staff and decent food don't make up for this - I'm moving him out ASAP.

    Pricing

    Schedule a Tour

    Amenities

    2.58 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.8
    • Meals

      2.7
    • Amenities

      1.5
    • Value

      2.6

    Location

    Map showing location of Valley Manor & Rehab Center

    About Valley Manor & Rehab Center

    Valley Manor & Rehab Center sits in Excelsior Springs, Missouri, over in Clay County, and folks will notice it's got a reputation for personal care since doctors actually operate the place, which means there's always a strong medical touch, and you'll find skilled nursing as a main service, which is good for someone who really needs a lot of medical help, and they've got everything from assisted living, memory care, home care, independent living, and plenty of rehabilitation services if someone's trying to get back on their feet after a hospital stay, with physical, occupational, and speech therapy available right there. The place is big-120 certified beds-and they usually care for about 68 residents each day, offering different kinds of rooms like studio, semi-private, shared, or companion, depending on what someone likes or needs.

    Residents will have 24-hour nursing care, though the nurse hours per resident are a little below the state average, but the nurse turnover rate is a bit better than the average in Missouri, and folks will see that Valley Manor often tries to keep a consistent staff for the residents. If you're looking after someone who needs special medical help, the facility provides both skilled nursing and intermediate care for really frail folks, and the short-term rehab helps people get home after a hospital trip, but like in many nursing homes, inspection reports show there have been deficiency findings-24 in all, including two related to infection control and others about nutrition and residents' rights, so it's good to keep that in mind and ask about them if you're worried.

    Valley Manor's rating sits around three stars from Medicare and Medicaid, being a Medicare and Medicaid certified place, and the reviews out there average about 3.1 from families and residents, and over the years, they've had some periods with no state deficiencies, though recent surveys have shown more, so things do change with time. They keep an open visitor policy, with health checks at the door, and there's a focus on making sure people coming into the building don't have flu or COVID-19 symptoms for safety, which folks seem to appreciate.

    You'll see social spaces, nutritious meal options, long-term and short-stay choices, and some resources for families helping their loved ones, with the whole place feeling comfortable and kept clean, and the administrator, Doreen Hasenbeck, oversees things day to day. It's not fancy, but it's steady, and the staff is generally trained to provide the main care most seniors need, making Valley Manor & Rehab Center a solid option for someone looking for long-term care, skilled nursing, or rehab in Excelsior Springs.

    People often ask...

    Nearby Communities

    • Front exterior view of the American House Town and Country senior living facility with a circular driveway, landscaped greenery, and an American flag on a flagpole under a wooden entrance canopy.
      $5,000+3.9 (61)
      suite
      assisted living, memory care

      American House Town and Country

      1020 Woods Mill Rd, Town and Country, MO, 63017
    • Exterior view of a large, multi-story residential building with balconies and a tower-like structure at one corner, surrounded by landscaped greenery and walkways with people walking and sitting nearby during dusk.
      $7,071 – $9,192+3.6 (26)
      Semi-private • 1 Bedroom • Studio
      independent, assisted living, memory care

      Marvella

      825 Mount Curve Blvd, St. Paul, MN, 55116
    • Front exterior view of Harmony Gardens Senior Living facility showing a large, multi-section building with multiple windows, a covered entrance with an American flag in front, and a parking lot with several cars parked.
      Pricing on request4.4 (30)
      suite
      independent, assisted living, memory care

      Harmony Gardens Senior Living

      1438 County Rd C E, Maplewood, MN, 55109
    • Exterior view of Texas Star Assisted Living facility showing a stone sign with the facility name and a building entrance with stone pillars and a covered driveway under a clear blue sky.
      $4,450 – $5,025+4.3 (76)
      Semi-private • Studio
      independent, assisted living, memory care

      Vitality Court Texas Star

      650 S Greenville Ave, Allen, TX, 75002
    • Exterior view of a large, modern three-story senior living facility building with a covered entrance driveway, surrounded by green lawns and trees under a partly cloudy blue sky.
      $5,633 – $7,322+3.9 (69)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Alto Grayslake

      1865 E Belvidere Rd, Grayslake, IL, 60030
    • Exterior view of Belmont Village Senior Living Glenview building at dusk, showing a large covered entrance with white columns, well-maintained landscaping with bushes and trees, and a multi-story brick and siding facade with lit windows.
      $3,965+4.6 (121)
      Semi-private
      independent, assisted living, memory care

      Belmont Village Senior Living Glenview

      2200 Golf Rd, Glenview, IL, 60025

    Assisted Living in Nearby Cities

    9 facilities$3,858/mo
    5 facilities
    9 facilities$3,858/mo
    6 facilities
    5 facilities$3,858/mo
    2 facilities$3,154/mo
    © 2025 Mirador Living