Sunterra Springs Independence

    19200 East 37Th Terrace S, Independence, MO, 64057
    4.3 · 4 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Excellent rehab, poor nurse response

    I stayed for rehab and was impressed by the modern, clean, light-filled building, spacious rooms with new furniture, large beds and well-equipped bathrooms. Therapy was excellent, the food was amazing (Sharon is wonderful) and Doug provided safe, professional transport; Crystal, Stevie, Carmen and Elaina were caring and skilled. My chief concern was poor call-light response - staff at the nurses' station were slow and an unresponsive-patient incident left me very disappointed in that aspect of care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.3
    • Meals

      3.8
    • Amenities

      4.0
    • Value

      4.3

    Location

    Map showing location of Sunterra Springs Independence

    About Sunterra Springs Independence

    Sunterra Springs Independence sits right across the street from Centerpoint Medical Center, and what you notice first is that it's a state-of-the-art place with 38 beds for skilled nursing care, and they have private suites with private bathrooms and showers for residents, which is something some folks really appreciate, and there's also a focus on fine dining done restaurant style, where they let you pick from custom-made menus based on what you like, so meals feel special and personal, and the staff has trained professionals who know how to manage all sorts of medical needs, even complex health conditions, so families can feel a bit more secure about the care their loved one gets, and the facility handles just about every kind of care you might need as a senior-from short-term rehabilitation if you're coming out of the hospital, to skilled nursing, intermediate care, adult care home services, independent living, assisted living, and memory care, and they have care programs that are specific to Sunterra Springs Independence, so there are some things you'll get here that you might not find at other places, though they don't go into detail in what's special about those programs, and it's nice that they've won multiple Customer Experience Awards, like for their dining service, quality food, professional therapy, cleanliness, laundry, safety, and security, spread out over several years, so you get the sense they try to keep standards up, and even though there's no full list of all the amenities, they do say the place has comforts designed with residents in mind and specialized care options for individual needs, which matters to most people, and they also support their local area by sponsoring the YBC 13U baseball team that's ranked first in Missouri, and it gives you the feeling that the community is part of their identity just as much as the care they provide, and while some details are still missing because there was an issue with getting more information, what's clear is that Sunterra Springs Independence offers a wide range of care services for seniors, with expert staff and private rooms, and they put attention into both safety and comfort for residents.

    People often ask...

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