Bridgewood Health Care Center, L.L.C.

Bridgewood Health Care Center, L.L.C. sits at 11515 Troost in Kansas City, Missouri, and holds 166 beds, so you'll find a mix of people with many different needs living there, from folks needing a little help after surgery to people who need full support with dementia, traumatic brain injury, dialysis, and serious illness requiring 24-hour nursing care. They have an administrator named Rhonda Moore and their parent company calls the place "home-like," though reviews show mixed feelings, with a lot of complaints about low staff numbers-about 0.88 nursing hours per resident, while the state average is much higher-and many staff don't seem to stay long, given their nurse turnover rate is over 80 percent. There are special units for memory care, a rehab wing, and therapy services covering occupational, physical, speech, restorative, and cognitive therapy, plus they offer activities like making art and playing games that help folks keep busy and social. Services run the gamut from independent living to assisted living, skilled nursing, long-term care, memory care, adult day program, Medicare-certified home health, home care, hospice, and respite care. Medical support comes from local doctors and specialists like ophthalmologists, psychiatrists, and dentists, and residents get things like wound care, medication management, insulin shots, dialysis, psychiatric care, tracheotomy care, tube feeding, and more, including case management, IV therapy, bariatric care, and post-surgical help, and even psychiatric support when that's needed. Some features include a barber and beauty shop, laundry service, pharmacy, transportation, dietary services, social work, therapeutic diets, and planned activities, along with continuing education and training for staff, plus certified nurse assistant (CNA) classes and online programs. Bridgewood faces ongoing challenges, though, with reports since 2019 showing a pattern of deficiencies around safety, neglect, abuse, and cleanliness, including a major penalty in October 2022 for conditions that threatened resident safety, and a history of fines totaling $203,000 in three years. Reviews on SeniorCare.com average 1.9 stars and mention issues with theft, hygiene, and lack of safety, while U.S. News & World Report gives a 2 out of 5, and Senior Home Service rates them 1 out of 5, so families considering Bridgewood will want to pay close attention to current conditions, staffing, and safety before making any decisions.