Aspen Meadows Health and Rehabilitation

    3155 Avenue C, Billings, MT, 59102
    2.8 · 33 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent staff but unsafe management

    I experienced excellent meals, a clean facility and many caring, skilled nurses, CNAs and PT/OT who genuinely helped with rehab. But the place is chronically understaffed-call lights, pain meds and basic assistance often have long waits, and medications were sometimes unavailable or mismanaged. Management and communication were alarming (restricted movement/visitation, threats and police involvement reported), and housekeeping/basic care were inconsistent (missed showers/bed changes, delayed or unusable equipment). It's expensive, and despite outstanding frontline staff I cannot recommend this facility due to safety, medication and leadership failures.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.79 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.8
    • Meals

      2.8
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Aspen Meadows Health and Rehabilitation

    About Aspen Meadows Health and Rehabilitation

    Aspen Meadows Health and Rehabilitation sits in a busy part of Billings, Montana, at 3155 Avenue C, so folks see a lot going on around them and don't feel isolated, and the building's had some updates recently with new living and therapy spaces, plus the outdoors looks real nice with landscaped areas where people can spend time together or get fresh air, and the inside's got lots of common spaces for activities. Aspen Meadows works as a nonprofit nursing home and is part of the EmpRes family of healthcare centers, offering help with daily living, balanced meals, cleaning, laundry, and medical care from certified nursing assistants and licensed nurses all day and night, which helps if someone's got ongoing care needs or sudden illnesses, because the skilled nursing team stays close to residents. There are private apartments with bedrooms, living rooms, kitchenettes, and shared dining, making it so people can keep some independence, and the staff provides personalized care along with 24-hour emergency services, plus there's a rehabilitation center called Aspen Meadows Healthcare where you see therapists for physical therapy, occupational therapy, or speech therapy. Programs here don't just mind the body, as they focus on mental and emotional health too, so there's a chapel, library, beauty salon, barbershop, and even a gift shop that brighten things up, and social spaces encourage residents to meet up and stay engaged. Services happen in English, and if you want to know more, the center has a Facebook page and updates its provider information from time to time. Some reviews seem mixed, with a current average rating of 2.3 from six reviewers, and while that means some have had concerns, others may have found the care matched their needs, so it's worth taking a look and asking plenty of questions if this place is under consideration for a loved one.

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