Yellowstone River Nursing and Rehabilitation

    2115 Central Ave, Billings, MT, 59102
    2.2 · 37 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic understaffing and poor care

    I was very disappointed with Avantara of Billings. Chronic understaffing left residents neglected-missed or delayed meds, slow/no call-button response, inconsistent showers and briefs, late or cold/missing meals, and some unsafe patient handling. Facility problems (broken A/C, bad smells, burnt/spoiled food, bed/equipment issues) and poor communication from management (rushed discharges, unexpected charges, misplaced belongings, outdated contact info) made things worse. Some staff and the rehab/medical providers were excellent and the rehab gym and courtyards are nice, but overall I lost trust and would not send a family member here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.19 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.0
    • Meals

      1.1
    • Amenities

      1.8
    • Value

      1.0

    Location

    Map showing location of Yellowstone River Nursing and Rehabilitation

    About Yellowstone River Nursing and Rehabilitation

    Yellowstone River Nursing and Rehabilitation sits in Billings, Montana, and serves elders who need nursing home care, whether short-term after an injury or surgery, or for long-term support, and they've got both private and semi-private rooms with rates from $6,800 to $8,500 a month. The building is single-story, with wide hallways and safety features including a sprinkler system, and it has 160 certified beds. Residents can choose living spaces with private bathrooms, air conditioning, kitchenettes, furnished rooms, and cable TV, plus services like laundry, dry cleaning, housekeeping, maintenance, and move-in help, which makes settling in a bit smoother for folks who might have a lot on their hands. Residents get Wi-Fi and call systems in their rooms, while transportation services can take you to appointments or around town.

    Meals come prepared by professional chefs, and the dining program offers all-day, restaurant-style seating and options for special diets like diabetes or allergies, but there have been past deficiencies reported, including concerns with palatability and food safety as well as respecting certain resident rights about room-sharing and dignity. Social and community life at Yellowstone River is pretty active, with arts and crafts, movie nights, outdoor programs, walking paths along landscaped grounds, a fitness center, and resident-led activities, which means there's usually something to keep busy or to help people make friends. There's a salon and barbershop on site, a spa room, and activity rooms, along with guest parking, so visitors can pop in without too much fuss.

    Health care services include 24/7 skilled nursing care for pain management and hygiene, help with bathing, dressing, transfers, and medication management, as well as access to podiatry, wound care, and occupational therapy. Rehabilitation is a strong focus, with physical, speech, and occupational therapists helping residents recover skills after accidents or surgeries, and the staff makes individual care plans for each resident based on what they need most. There's a supervised environment with nurses on-site 12-16 hours a day, and a 24-hour emergency response system so help is always close.

    The facility's nursing staff provides about 3.21 nurse hours per resident per day, which is a bit under the Montana average, and there's a nurse turnover rate higher than other homes in the area, as recent reports show. Inspection reports have found 45 total deficiencies-the issues mostly concern infection control, nutrition, and resident rights-which is something families usually want to ask about. Yellowstone River Nursing and Rehabilitation takes both Medicare and Medicaid, and provides memory care for those who need it, with activities and therapy adapted to meet changing needs, and though the stated goal is to give the highest level of care, it's worth looking through inspection reports yourself to know what daily life might feel like there. The property is owned by Eduro Healthcare LLC, is run for profit, and while the grounds are inviting and the building has recently renovated features, it's good to keep in mind both the strengths in rehabilitation services and social programs and the history of regulatory issues when considering if this place feels like a good fit.

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