TLC Assisted Living

TLC Assisted Living is a family-owned care facility with locations in Billings, Roundup, and Forsyth, Montana, that's been operating for over 25 years, offering assisted living and memory care services for older adults who want help with daily tasks while living as independently as they can, and you'll find private and shared rooms available, including studios, single rooms, and two-bedroom options, with some rooms having kitchenettes, telephones, and furnished living areas, and the community provides a range of amenities like a dining room with restaurant-style service and all-day dining, arts and crafts room, movie nights, bingo, group exercise sessions, a library, walking paths, gardens, a barber/salon, and laundry and housekeeping, and residents can join in planned activities or relax in shared spaces, gardens, or outdoor areas, and there's a 24-hour call system and staff on site around the clock for support, with Certified Nursing Assistants (CNAs) helping residents but there aren't nurses employed at the facility, and some reviewers mention that staff are friendly, helpful, and follow rules closely, but there's also been reports of staff using unkind language, yelling, and spending time on personal phones during shifts, which has led to criticism, and the facility tries to manage dietary needs with meals prepared for allergies and diabetes, though some residents have reported food portions leading to weight loss, and cleanliness has come up as a concern, with inspections noting dirt under recliners and some reports of bed bugs, which weren't always disclosed before move-in, and management has sometimes been described as unresponsive to concerns, and the facility uses safety features like sprinklers and emergency alert systems and has strict protocols for things like Covid lockdowns, even when there was no outbreak, to keep residents safe, and visitors usually come during set hours, especially weekends, so loved ones can visit, and the care team aims to help with bathing, dressing, medications, and other activities of daily living, offering support for those with Alzheimer's or dementia through personalized care plans and specialized memory care, and there's transportation services, maintenance, guest parking, WiFi, cable TV, and support for personal care, along with organized events like yoga, crafts, and community-run activities, and even though many residents enjoy the activities and supportive environment, some have experienced issues with cleanliness, respect, and management responses, so while TLC Assisted Living has a wide range of services and a long history in the community, it's worth considering both the positive and negative experiences from residents and their families when looking at this facility.