Hillcrest Firethorn

    8601 Firethorn Ln, Lincoln, NE, 68520
    2.9 · 57 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severe understaffing and dangerous neglect

    The building is beautiful, rooms spacious, and PT/OT plus a few clinicians (APRN/therapists) were excellent. But my overall experience was inconsistent and often horrific - severe understaffing, rude night staff, and poor management. I witnessed neglect: left in a chair/Depends for hours, call button unanswered, meals cold or missed, and no help to the bathroom. There were critical safety issues - mishandled PICC line, meds given improperly, patient choked on non-soft food, and long delays for pain relief. A few staff were compassionate, but family had to supervise basic care. I would not recommend this facility until staffing, training, and communication are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.95 · 57 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.1
    • Meals

      2.7
    • Amenities

      4.2
    • Value

      1.5

    Location

    Map showing location of Hillcrest Firethorn

    About Hillcrest Firethorn

    Hillcrest Firethorn sits within a Continuing Care Retirement Community, offering levels of care from independent living to skilled nursing and post-acute rehabilitation, and as of June 2025, twelve out of seventy-two certified beds are available, which means there's some room for folks who need care right now. The community accepts Medicare, Medicaid, several Medicare Advantage plans, private insurance, long-term care insurance, and worker's compensation, making payment easier for many families. Residents have both private rooms and bathrooms, with features like cable TV, kitchenettes, telephones, Wi-Fi, air conditioning, and upscale finishes, so the living spaces feel more comfortable and modern. Firethorn organizes both resident and family councils so people can talk about concerns and help improve care, which shows they're listening to the people who live there and their loved ones. Meal services are handled by an executive chef, and they've set up both restaurant-style dining and in-room meal service, fitting all sorts of needs like allergies, diabetes, and other diets.

    The staff offers skilled nursing with 12-16 hour coverage and a 24-hour call system, and they provide non-ambulatory care and round-the-clock supervision, so help is close if something happens at any hour. People recovering from illness, injury, or surgery find support through in-house licensed physical, occupational, and speech therapists, each making custom therapy plans using state-of-the-art equipment, and there's a heavy focus on helping clients get stronger and regain their independence, plus special care for folks dealing with acute illness or needing long-term care. For people requiring transitional help, Hillcrest Firethorn coordinates with Hillcrest Home Care for an easier move back home, and there are supportive partnerships for those needing end-of-life care with the Hillcrest Hospice team.

    The community aims for a comfortable setting where residents can heal or enjoy long-term living, offering housekeeping, move-in help, and transportation whenever needed, and, for those that want to stay busy, there's a full calendar of scheduled daily activities, exercise and music programs, and even some resident-run options. Arts and crafts, a library, fitness room, spa/wellness area, and a movie theater round out the amenities, while outdoor walking paths and several common spaces give folks spots for fresh air or meeting up with neighbors. Staff assist with everyday needs like bathing, dressing, moving around, and keeping up with medications, while regular interior updates, like new carpet and furniture, are planned for Fall 2025 to keep things looking nice. The environment at Hillcrest Firethorn intends to feel welcoming and supportive, encouraging residents' independence, comfort, and well-being as they get the care or rehab they need.

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