Keene Center

    677 Court St, Keene, NH, 03431
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but inconsistent care

    I'm grateful for the many kind, caring and hardworking staff - therapy (PT/OT) was excellent, meals and activities were pleasant, and the building felt clean and welcoming. That said, care was inconsistent: frequent understaffing, poor family communication, slow or unanswered call bells, occasional rude or negligent incidents, and some cleanliness/safety problems. Overall I appreciated the compassionate team but would advise close oversight and clear communication before committing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.22 · 116 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      3.4
    • Amenities

      3.6
    • Value

      3.0

    Location

    Map showing location of Keene Center

    About Keene Center

    Keene Center sits at 677 Court Street in Keene, New Hampshire, and is a senior care community that's part of the Genesis HealthCare network, which manages more than 200 centers like this one. It's a skilled nursing facility that takes Medicare, Medicaid, and most private insurances, so lots of people can receive care here without worrying about coverage. Keene Center has won the AHCA Bronze Quality Award and is recognized as a We Honor Veterans community partner, which might give some families peace of mind. You'll find care options like Assisted Living, Memory Care, Nursing Home services, and skilled nursing, along with post-hospital, short-term rehab and long-term care if the need arises, and they don't turn away folks who need respite care either. People here can also get home care, palliative care, hospice, home health care, and help through Medicaid HCBS services. There are attending physicians, nurse practitioners, and registered nurses on site, with specialists who handle things like IV therapy, wound and pain management, dementia care, dental or vision needs, colostomy and bariatric specialties, psychiatric services, and medication management, and even case management. Folks with special nutritional or dietary needs are supported too, and you'll find discharge planning and interpreters if anyone needs a hand communicating. You can pick from studio or suite layouts, and the rooms are roomy, with cable television, wireless internet, and a country kitchen. There's a beauty salon on the premises, plus spa and barber services, and the laundry's taken care of, with mail, newspaper, and pharmaceutical delivery available. The environment is smoke-free, with patios and gardens where residents can relax, and families can use private dining rooms for gatherings. Pets are allowed for visits, and people living with cognitive challenges are helped by an alarm system. Residents can join in cultural, religious, educational, and social activities, from recreation to quiet time in comfortable lounges, and activities are organized regularly--the community also plans outings or gatherings, so no one gets too lonely. If you want, you can go visit the Keene Center, see the rooms, talk to the Administrator or the Director of Rehab, and meet the Director of Marketing & Admissions before picking a spot. The building is close to other supportive communities like Covenant Living of Keene and American House Keene, so there's a bit of backup in the area if families are looking for different types of care. It's important to know the nursing home part of Keene Center has a 1-star rating from the Centers for Medicare & Medicaid Services, so families often come and see things for themselves or talk directly with staff to decide what's best. Photos, tour scheduling, and more information are available on their website if anyone's considering moving in or just wants to have a look around.

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