Mineral Springs

    1251 White Mountain Hwy, North Conway, NH, 03860
    3.8 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, chronic understaffing, neglect

    I met many truly caring, professional staff and excellent therapists, and the building and common areas are pleasant. However, chronic understaffing, poor communication and administrative inaction led to delayed meds/oxygen, neglected hygiene, broken equipment and awful food - care was inconsistent and at times neglectful. We moved my loved one; unless you can closely advocate for every need, I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.80 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      2.7
    • Amenities

      3.3
    • Value

      1.0

    Location

    Map showing location of Mineral Springs

    About Mineral Springs

    Mineral Springs is a care and rehabilitation center with 87 beds, licensed as a Nursing Care and Skilled Nursing Facility under license number #02454, and sits within the Sun Healthcare Group, which operates facilities in over 25 states, and while the place is designed for seniors needing different levels of care, it's especially suited for those recovering from illness or injury or who need ongoing medical support, because the staff is trained in skilled nursing, memory care, non-ambulatory care, diabetic care, and incontinence care, and they offer both short-term rehabilitation and long-term care, and there's post-hospital care as well as respite care for people who need temporary support, and for folks living with Alzheimer's or other memory problems, there's a secure memory care area with specially trained staff and a safe outdoor space. Meals come restaurant-style in a dining room or private dining room, with flexible options for special diets like diabetes or food allergies, and residents have access to common areas like a TV lounge, media center, beauty salon, barber shop, central fireplace, and places to play piano or organ, along with communal gardens, walking paths, and transportation services for outings. Rooms come furnished, but residents can personalize their space with their own things, and each room includes a telephone and TV with cable or satellite, plus the staff provides regular housekeeping and laundry services, and if needed, helps with daily activities such as bathing, dressing, and transfers, all with 24-hour supervision. The community holds daily activities, both on and off site, and there are structured programs including devotional sessions, movie nights, and social events, keeping people engaged and socially active. Mineral Springs can accept Medicaid, Medi-Cal, Medicare, and some private insurance plans for payment, and has a dedicated team, many with years of experience in healthcare management and administration, who monitor residents' needs with routine checks for medical, nutritional, and behavioral health, and they help coordinate care with outside providers if that's necessary. For safety and convenience, the community offers parking and emergency alert systems, and there's also a move-in coordination service to help new residents settle in. The place is known for quality senior care, and offers a full range of rehabilitation therapies and nursing services, including intravenous therapies, wound care, and restorative nursing, along with help for those who use wheelchairs or need extra assistance getting around.

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