Pheasant Wood Center

    50 Pheasant Rd, Peterborough, NH, 03458
    4.2 · 43 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but facility issues

    I'm torn: the staff and nurses were kind, attentive, and often went above and beyond - the team created a warm, family-like atmosphere that improved my mother's quality of life. However, the building is old and sometimes unsanitary, meals are limited/small, memory care wasn't available, and staffing inconsistencies led to neglect (weight loss, lost clothes, transfer delays) and uneven care. I'd go back because of the wonderful team, but I have serious concerns about facility upkeep and reliability of care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.16 · 43 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.3
    • Meals

      2.8
    • Amenities

      1.5
    • Value

      1.0

    Location

    Map showing location of Pheasant Wood Center

    About Pheasant Wood Center

    Pheasant Wood Center serves adults needing different types of care in a suburban setting, and you'll find that they keep registered nurses on staff around the clock, offer short-term stays, long-term care, and skilled nursing care for people coming right out of the hospital or people needing rehabilitation after joint replacement, injuries, or amputation, and you'll also see that they have services for adults with memory loss, mental health needs, high medical needs, and non-ambulatory conditions, and all that happens under the direction of a Medical Director, Dr. Haris Bilal, and an administrator named Nicholas Labrie who has public health and psychology degrees and aims to keep care quality high. There are private and semi-private rooms, most have private bathrooms, and rooms can come with bathtubs or wheelchair-accessible showers, and you'll notice the center's got a spa and wellness center, activity and fitness rooms, cable TV, wireless internet, and phones, with common spaces like living rooms, sunrooms, gardens, and courtyards. People staying there can eat in a main dining room, in-room, or set up family gatherings in private dining rooms, and you'll see they handle mail, newspapers, housekeeping, free laundry, and beauty salon/barber services right on-site, while pharmaceutical delivery, podiatry, vision care, wound care, X-rays, pain management, hospice care, and mental health services get worked into the care plans depending on what folks need. Therapies are available, including physical, occupational, and speech therapies, and there's respiratory therapy too, and folks can get medication managed, incontinence and colostomy care, IV therapy, bariatric care, and specialized orthopedic rehabilitation. People get involved in activity programs offering golf cart rides, bingo, day trips, arts and crafts, painting, movies, ice cream socials, musical events, and worship or devotional activities, and the center has a library, computer stations, and interpreter services for those who need help with language. Transportation is available at cost, though some rides don't cost anything, and there's parking for residents. For those who want to bring their pets, there's pet therapy, and for anyone who needs a break or temporary care, the community offers respite and short-term stays. The facility accepts Medicare, Medicaid, and most private insurances, and the VA contracts with them as well. They won an AHCA Bronze Quality Award and are listed with the National Alliance for Care at Home and other provider directories, so you can find more information about them on their webpage. The community's equipped with security features like alarm systems for residents with cognitive problems, and staff offers discharge planning and personal support to help people manage medication, nutrition, and daily care routines. There's a focus on making life comfortable, safe, and as social as people want, with options for community events, religious activities, and personal care, and you'll see that everything centers around meeting practical needs with attention to detail, whether that's personal care, special diets, or just a friendly environment to spend the day.

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