Birch Healthcare Center

Birch Healthcare Center sits at 62 Rochester Hill Road in Rochester, NH, and serves seniors needing nursing care and rehabilitation in a two-story building with a total of 79 certified beds, usually caring for about 60 residents each day, and you'll find both short-term rehab and long-term care here, and you'll notice a mix of services like dental, vision, podiatry, and mental health care alongside support from on-site dieticians who help create special diets for each resident, and you'll see staff giving daily help with things like bathing and eating, always aiming for comfort and recovery. The nurses at Birch Healthcare Center work an average of 3.85 hours per resident per day, which is slightly higher than the state average, but the nurse turnover rate sits at 66.7%, above the state's 48.8% average, and you'll hear both good things from residents about the staff's warmth and dedication and see staff who are friendly and helpful around the halls, but there have been issues, too, like a pharmacy service deficiency where drugs weren't always labeled or locked up as they're supposed to be, and there's a citation about not fully following infection control programs. The building is newly renovated and modern, and everything feels clean and in order, which families often mention, with a housekeeping team that keeps things tidy and helps other staff. Medicaid is accepted, and there are mental health services as well as respite and palliative care, so people can come for a short stay or get help for longer periods, and insurance options have some flexibility. Birch Healthcare Center offers activities to keep people social and engaged, and there's a general feeling of teamwork. You can get a tour either live in person or online to see the building for yourself. They've also got an easy-to-use website with sections where you can learn about the center, see the calendar, or check job listings. While the center focuses strongly on nursing and medical care, they've had to address citations for medication storage and infection control, but many residents and families praise the daily care and attention from staff.