Nice facility; inconsistent, unreliable care
I had a mixed, frustrating experience. The building is nice, activities and dining can be good, and some nurses and aides were caring and quick to respond to falls; my mom liked the food. But communication and responsiveness were inconsistent-unanswered calls, front desk often unmanned, repeated requests ignored-and the place felt short-staffed. Housekeeping was unreliable: urine smell, dirty carpets, rooms and laundry not cleaned regularly. Management and billing were difficult to deal with, so expect uneven care and do a thorough visit before deciding.
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Amenities
3.17 · 30 reviews
Overall rating
- 5
- 4
- 3
- 2
- 1
Care
2.8Staff
3.3Meals
2.8Amenities
3.6Value
1.8
Location
People often ask...
Spring Hills Matawan offers assisted living and memory care.
There are 23 photos of Spring Hills Matawan on Mirador.
The full address for this community is 40 Freneau Avenue, Matawan, NJ, 07747.
Yes, Spring Hills Matawan offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
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