Complete Care at Milford Manor sits at 69 Maple Road in West Milford, NJ, and holds 120 certified beds where you'll see different types of care like independent living, assisted living, memory care, and skilled nursing all under one roof, so residents get what they need over time, and even when things get complicated with health, whether it's help with daily activities, memory issues, or advanced skilled nursing, there's someone on staff who knows what they're doing, and what's nice is this place has a dedicated team from the Director of Nursing to the Administrator, recreation staff, food service, social workers and more, all focused on building relationships and treating residents like family, providing care that fits individual needs. People often mention the staff's kindness and helpful nature, which makes the place feel pretty welcoming and joyful even though it's got some shortcomings, like the higher nurse turnover rate of 54.6%, which is more than the state average, and a nurse hours per resident per day of 3.32, which falls below the state average of 3.9, plus there've been 24 total deficiencies found in inspections, including a few concerning areas like nutrition and dietary services, behavior health training, pain management, and four infection-related issues, so it's good to be aware of these points when considering a stay.
The facility has a full range of healthcare services, like subacute rehab if someone needs therapy after a hospital stay, cardiac care for heart conditions, orthopedic rehab for bones or joint recovery, and stroke recovery programs, while people who need more complicated care can also get help with respiratory illnesses with oversight from Dr. Reza Farhangfar, MD, and kidney disease through specialized renal care, and there's wound care and long-term support as well. Those living with Alzheimer's and other memory problems have the dedicated 24-bed Memory Care Unit where staff work to make residents feel safe and less confused, with therapies to help manage wandering and anxiety, and assisted living services cover things like help with bathing, dressing, and managing medication, so seniors don't have to struggle alone. The meals are prepared by chefs and meal planners focusing on quality, taste, and balance, though inspectors did find deficiencies in how nutrition services followed and reviewed menus, so potential residents and families may want to ask about how these things have been addressed.
The facility offers activities designed to get people engaged in different ways-physically, mentally, emotionally, and socially-which helps pass the time and can lift spirits, and the Director of Recreation leads these efforts. The building itself provides amenities to support comfort and convenience, aiming for a home-like feel, and the admissions team works closely with families, hospitals, doctors, and social workers to help new residents settle in, keeping the transition as smooth as they can. Ownership is through Milford Manor Holdco LLC and part of the larger Complete Care group, with direct and indirect owners named, so oversight comes from both on-site leaders and outside groups. Residents can also get support and referrals to services outside the facility, and the team focuses on providing both long-term and short-term care with attention to treating everyone as an individual.
There are strengths in how Complete Care at Milford Manor builds community and supports resident well-being with helpful, longstanding staff, but inspection reports show there are areas where the facility has room for improvement, especially around staffing, training, infection control, nutrition, and pain management-so families might want to learn more about these areas and see whether recent steps have been taken to fix the found issues before making decisions.
