New Mexico Behavioral Health

    3695 Hot Springs Blvd, Las Vegas, NM, 87701
    3.9 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Loving staff, dangerous psychiatric unit

    I have mixed feelings. I experienced phenomenal, loving 24-hour staff who went above and beyond, excellent care for some residents, and delicious meals (those soy chicken nuggets stood out) - my family felt supported and grateful. But I also witnessed abusive, incompetent nursing and serious problems in the psychiatric/Sierra unit (Motel-6 conditions, alleged drug-pushing, residents discharged worse), with staff mistreatment and code violations that need investigation. Because of those safety concerns, I cannot recommend this place for someone with mental illness despite pockets of exceptional care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.88 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.4
    • Meals

      5.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of New Mexico Behavioral Health

    About New Mexico Behavioral Health

    New Mexico Behavioral Health, also known as the Behavioral Health Institute, sits at 3695 Hot Springs Blvd in Las Vegas, New Mexico, and operates as the only state-owned and managed psychiatric hospital in the state, and you'll find it has a wide range of services that stretch across mental health care, long-term nursing, and community support, so there's quite a bit happening under one roof there, and staff, who are known to be friendly and welcoming, keep the place open every hour of every day, even on weekends, which really helps folks get services whenever they need them, and that goes for behavioral health, medical, dental, rehab, and skilled nursing too, plus they have clean and safe spaces, easy access to public transportation, and a whole range of support for housing, food, and job training for people in different stages of life, including children, families, and older adults, with dedicated divisions for each population.

    This facility is a part of the New Mexico Behavioral Health Institute of Las Vegas - Meadows/Ponderosa Nursing Homes, and separates its care into five clinical divisions, each with its own admission rules, so they can help people with everything from substance misuse and developmental disabilities to complex psychiatric needs and forensic mental health, and they don't shy away from the harder cases since they even offer a secure Center for Adolescent Relationship Exploration for boys 13 to 17 who have difficult histories and need round-the-clock help, while their Adult Psychiatric Division handles inpatient care for roughly 1,000 adults each year, serving those who may come in voluntarily, by court order, or in crisis.

    People dealing with severe mental illnesses, those needing psychiatric or medication support, and even families looking for parent help or early childhood services can go there, and the staff includes psychiatrists, psychoanalysts, and licensed mental health clinicians who offer both inpatient and outpatient care through Community Based Services, which means they try to help in several counties, not just on site, and if someone can't get to the facility, they can still use telehealth or phone appointments, which became especially important during the COVID-19 pandemic.

    Inside, the Long-Term Care division runs what's said to be the largest restraint-free nursing home in Northern New Mexico, taking care of seniors and folks with complex medical or psychiatric problems, and you can find skilled nursing, rehab, and mental health therapies there too, all in an environment where interns and staff spend plenty of time learning the ins and outs of working with dementia, neuropsychology, and chronic disease, because the hospital also acts as a training site for up-and-coming health professionals.

    Forensic services are available for people referred by the courts, including those charged with felonies, and they have separate units for acute, continuing, women's, and maximum-security needs, which is something most hospitals don't offer, and the staff stick to strict standards and regular quality reviews under people like Standards and Compliance Director Kayleigh Lopez, Clinical Director Daniel Collins, and Administrator Tim Shields, who all seem to make sure the place runs as it should and keeps up with rules from the Joint Commission.

    If you poke around their website at www.nmbhi.org, you'll see how the place works with schools, community partners, and programs that help with everything from immunizations to reproductive health and injury prevention, always aiming to improve health for people all over New Mexico, and if someone needs help with verification or checking in for services, the staff walk them through each process in a straightforward way.

    While they focus strongly on public mental health and long-term rehabilitation, New Mexico Behavioral Health stands out because of its broad services, community partnerships, and ongoing attempt to help people with many different types of needs, even if the surroundings or routines might feel more structured and clinical than what you'd find in smaller or homier retirement communities.

    People often ask...

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