Pricing ranges from
    $3,625 – 4,712/month

    Horizons at Canandaigua

    3132 State Rte 21, Canandaigua, NY, 14424
    3.4 · 26 reviews
    • Assisted living
    AnonymousCurrent/former resident
    2.0

    Friendly staff, inconsistent management, caution

    I liked the caring, friendly staff, the busy activities calendar, on-site doctor/PT/OT, grocery and bus trips, and meals that could be tailored for diabetics - the place often felt well-kept and gave me peace of mind. That said, management and staffing were inconsistent: I saw short-staffing, occasional dirty rooms and cold food (even bed-bug concerns reported), slow responses at times, and after a hospitalization I was ultimately refused readmission and given a 30-day move-out notice after about five months. It's a community with wonderful people and many services, but serious administrative and staffing problems mean I'd recommend it only with caution.

    Pricing

    $3,625+/moSemi-privateAssisted Living
    $4,350+/mo1 BedroomAssisted Living
    $4,712+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.42 · 26 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      2.9
    • Meals

      3.0
    • Amenities

      3.3
    • Value

      2.0

    Location

    Map showing location of Horizons at Canandaigua

    About Horizons at Canandaigua

    Horizons at Canandaigua sits along State Route 21 and offers supportive housing, senior living, and a full set of mental health services for people in the Finger Lakes region who need a little extra support, and with 76 licensed assisted living beds, some private rooms, and some semi-private, there's a bit of choice depending on someone's needs, though studio apartments are also set aside for folks who like a quieter space, and the place does allow some pets and even has a resident cat for company if someone misses having animals around or just likes hearing a purr in the background now and then. People who choose Horizons get access to a wide range of care options, including memory care for those with Alzheimer's or dementia and ongoing monitoring for any health changes, and there are home health aides and registered nurses on staff, with all kinds of help available for daily activities like bathing, dressing, or managing medications, and care staff work closely with residents, their families, doctors, and local agencies to make sure everyone has a plan that meets their needs. The community takes part in New York's Assisted Living Program (ALP), which means Medicaid can cover the cost for eligible people who'd prefer assisted living instead of a nursing home, and this place tries to make things easier by offering all-inclusive pricing, a secure stay guarantee to help with planning, and a bunch of services already built in like laundry, linen cleaning, housekeeping, barber and haircuts, in-house pharmacy, and even religious services for folks who want them. There's a focus on social life, too-regular activities, crafts, outings, exercise, and meals planned by a Registered Dietitian, and the meals always try to use quality ingredients while taking resident's health and taste into account, and people get a chance to relax on outdoor patios or in gardens, chat in community areas, use Wi-Fi, or make use of free transportation to get around for appointments or trips, and everyone can expect 24-hour supervision from trained staff. Horizons is pet-friendly, though there are some rules, and offsite activities are available so life doesn't have to feel closed in, while community dining, on-site parking, daily housekeeping, medication management, and personal care help round out the daily rhythms. Folks who want to stay active can find independent living options, while others needing more help or a break after an illness can arrange for long-term or respite stays. The community's not flashy but it's steady, with committed support, comfort, and a place for people who want their needs met in a familiar way.

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