Signature HealthCARE of Kinston

    907 Cunningham Rd, Kinston, NC, 28501
    3.6 · 50 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but dangerous management

    I had a very mixed experience. Daytime therapy and many caregivers (Nikki Jerkins, Collins and others) were compassionate, helped with rehab, ran activities, and the food and celebrations could be excellent - staff often bonded with residents like family. But management, night shift and several nurses/CNAs were rude, lazy or arrogant; I witnessed poor cleanliness (roach on the ceiling, urine-soiled residents, bedsores), under-dosed meds, ignored calls, inadequate discharge planning and terrible communication - my family even suffered a loss here. Do your homework: there are dedicated, wonderful people, but systemic problems put residents at risk.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.58 · 50 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.9
    • Meals

      2.3
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of Signature HealthCARE of Kinston

    About Signature HealthCARE of Kinston

    Signature HealthCARE of Kinston sits at 907 Cunningham Road in Kinston, North Carolina, and has 106 certified skilled nursing beds, with about 93 residents on an average day, and folks there tend to see nurses more often than at other places, since nurse hours per resident per day are higher than the state average, but they also see quite a bit of nurse turnover, much higher than you'd expect across North Carolina, and that does make people take notice since some like steady faces. The facility provides both long-term care and short-term rehabilitation, and services include physical, occupational, and speech therapy, plus they provide dementia and Alzheimer's care, medication management, and respite care if a family needs a break. The building offers landscaped outdoor areas, spaces for recreation, interfaith spiritual programs, and activities meant to enrich daily life, and there's a strong focus on making things personal for each resident.

    Now, Signature HealthCARE of Kinston is a member of the Eden Alternative Registry, trying to shift from the old models of care toward person-directed approaches, and it's part of the North Carolina Health Care Facilities Association. Steven Sheets works as the administrator, but underneath it all, Signature Healthcare LLC has managed things since August 2014, and ownership links back to Shc LP Holdings LLC, with other indirect owners involved too. The staff try to offer a nurturing and supportive setting, helping residents with programs and services that meet their needs and beliefs, and the facility keeps a Facebook page so families and friends can see updates.

    There are clinical and care navigation services designed to help residents and families with health decisions and daily needs, and there's effort to connect people with life programs that can help them get the most out of their days, even if health or age brings challenges. The facility works on building integrated care networks in hopes of smoother transitions and better quality, but there've been issues too. In its most recent October 17, 2024 inspection, the home received 6 deficiencies, and when you count up recent reports, there have been 35 in total-that's higher than many would like. Some problems relate to resident rights, such as not always properly notifying about Medicare or Medicaid coverage or potential costs, and not always letting residents self-administer medication when it's safe to do so. There's also been a deficiency noted concerning the accuracy of resident assessments for their care plans. The most recent reports found one infection-related deficiency tied to federal infection control standards.

    While the home provides skilled nursing, rehabilitation, and dementia services, and aims for a quality environment and responsive care, it's important for families to know about both the strengths and areas where improvement is needed. Signature HealthCARE of Kinston keeps programs and clinical care on site, continues to make changes as issues arise, and works to support both residents and families with daily care and activities.

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