PruittHealth - Neuse

    1303 Health Dr, New Bern, NC, 28560
    3.4 · 82 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, but unsafe conditions

    I have mixed feelings. There are many long-tenured, genuinely caring staff and strong therapy services - some people here go above and beyond - but chronic understaffing and poor communication have led to neglect (slow alarm responses, missed meds, residents left in soiled bedding/diapers) and unsanitary conditions (roaches, mold, dirty rooms). New administration has started improvements, but staffing shortages, variable staff attitudes, and hygiene/safety issues remain. I appreciate the compassionate employees, yet I wouldn't trust this facility for high-needs one-on-one care until systemic problems are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.39 · 82 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.1
    • Meals

      1.8
    • Amenities

      2.4
    • Value

      1.3

    Location

    Map showing location of PruittHealth - Neuse

    About PruittHealth - Neuse

    PruittHealth - Neuse sits in New Bern, NC and provides skilled nursing care in 110 beds, taking in folks who need help with things like bathing, dressing, eating, and getting around, and always has nurses on site day and night to handle regular care or serious health needs, with care supervised by a doctor. The community's licensed for Medicare and Medicaid, and everyone gets meals cooked and served in a dining room, plus menu choices for special diets, and private rooms come furnished, with safety features, cable TV, and private bathrooms. There's a hair salon, fitness room, game room, small library, outdoor spaces, and a wellness center, along with air-conditioning, WiFi, and transport for folks who need to get around.

    The place offers different types of support, like short-term rehab for recovery, long-term nursing home stays, respite care, palliative and hospice care, as well as special memory care programs. Staff help with medication, pain management, daily activities, and even more advanced help if someone is very sick. Therapy services include physical, occupational, and speech therapy as needed, and the property's set up to help people regain strength or adapt to new physical challenges, with some of the latest rehab equipment.

    There are regular scheduled activities, chances for recreation, and areas for residents to relax, including garden spaces and common rooms, plus support for family visits and daily life routines. Housekeeping, linens, and kitchenettes are provided, and there's both in-room phones and community WiFi to help folks stay connected. As a PruittHealth facility, Neuse's got extra care programs like Home First, Infusion, Pharmacy and Medical Supply available, along with a payment portal for skilled nursing. The place always aims for plain dealing with families, offers transparency for residents' updates, and works to give folks and their families peace of mind through steady healthcare and personal care, recognized with awards like the AHCA/NCAL National Quality Award - Bronze and QAPI Accreditation, showing they stick to strong standards for care and safety.

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