PruittHealth - Trent

    836 Hospital Dr, New Bern, NC, 28560
    2.8 · 69 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed dirty facility, poor care

    I placed my uncle here and it was a horrible experience. Staff were often unresponsive-phones unanswered, call bells broken, multi-hour waits-and the place felt understaffed, dirty (flies, roaches, stained sheets, urine smell) and outdated. They missed or delayed recognizing illness (wounds, infections, altered mental status → sepsis/hospitalizations), had poor wound and vital monitoring, slow emergency response, and terrible communication with family. Rooms/dining are misleading (double occupancy, no secure valuables, meals sent to rooms), food is poor, and repairs are neglected. A few nurses, therapists and aides were compassionate and rehab can help short stays, but overall I do not recommend-visit often and research before placing a loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.77 · 69 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.9
    • Meals

      1.5
    • Amenities

      1.9
    • Value

      1.0

    Location

    Map showing location of PruittHealth - Trent

    About PruittHealth - Trent

    PruittHealth - Trent sits in New Bern, NC, right near CarolinaEast Medical Center and CarolinaEast Diagnostic Center, which makes things a lot easier for residents who might need outside healthcare, and this place has offered skilled nursing, rehabilitation, and assisted living services for decades under PruittHealth, who's been around since 1969, with Lisa Bullock as the administrator, so there's plenty of experience in caring for older adults needing both long-term and short-term help. The facility has 116 units and 92 beds, with private and semi-private rooms, each having cable TV, phone service, safety fixtures, and private bathrooms or kitchenettes, and the rooms come fully furnished, which takes some pressure off families. Residents receive three meals a day made by chefs, which can be eaten in the dining hall or restaurant-style dining room, and there are snacks available, too, which is nice for folks who need regular nourishment.

    Nursing and personal care staff help with bathing, dressing, transfers, medication management, oxygen, and IV therapy, so people who need more help with their daily activities feel supported, and that includes 24-hour skilled nursing care, which is important if there's a medical issue after hours, plus help with things like wound care, pain management, central lines, and infusion when necessary, and there's a pharmacy on-site, which keeps things convenient for everyone. For those recovering or needing support, there's occupational, physical, and speech therapy, along with rehabilitation and memory care programs, and a mental wellness program for emotional needs, and there are also palliative and hospice care services, as well as counseling for residents and families, which can make tough times easier to handle.

    There's plenty to do with daily activities, resident-run groups, and events run by staff, and the staff organize social, spiritual, religious, and community activities to help everyone stay connected, and there's even transportation for non-medical outings and errands, which helps people get to churches, stores, or community events without worry, plus a Home First program and social care support through the Social Care Network. Amenities such as a fitness room, small library, beauty salon, computer center, gaming room, garden and outdoor courtyards, and a wellness center give residents choices for both activity and relaxation, and staff handle laundry, housekeeping, dry cleaning, and linen service to keep things clean, and Wi-Fi and air-conditioning make it comfortable for all.

    The building focuses on making life easier for people with mobility or health concerns, with safety and accessibility fixtures, sitting areas, multiple dining options, and a layout that feels homelike. The staff aim to meet physical, medical, emotional, and cultural needs with respect, using a family-centered approach, which helps everyone feel heard and understood, and families can get updates on their loved one's progress through a Skilled Nursing Payment Portal and regular visitation.

    PruittHealth - Trent accepts Medicare, Medicaid, VA benefits, and insurance plans-it's been Medicare-certified since 1991 and Medicaid-certified as well, and it has national recognition, including the AHCA/NCAL National Quality Award - Bronze and QAPI accreditation, and over the last survey period, the facility had only two reported deficiencies and no fines or penalties. The place has a solid reputation in New Bern, especially for those needing skilled nursing, rehabilitation, respite stays, or memory care in a setting that tries to balance medical care with resident-centered support and activities.

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