Brook Stone Living Center

    8990 US-17, Pollocksville, NC, 28573
    2.9 · 26 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm home, inconsistent medical care

    I moved my mom here and found the place very clean with spacious rooms, nutritious diabetes-friendly meals, activities for less mobile residents, and a homey Christian, family-oriented feel. Many staff were skilled, caring and professional (Latoya, Sandy and Juanita were exceptional) and specialty equipment and family involvement were welcomed. However the building is old and cosmetic, and care quality is inconsistent - understaffing, slow nurse response, delays with pain meds, supply shortages and some indifferent or abusive employees are real problems. We had dangerous lapses (soiled briefs leading to UTI, being left flat after meals risking aspiration, worsening bedsore, missing paperwork/meds and even an alleged missing wedding band), which forced constant family oversight and hospice intervention. Management turnover and budget cuts seemed to drive the decline. Good for a warm, home-like environment when staff are attentive, but I would be cautious or seek other options if you need consistently reliable, high-level nursing.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.92 · 26 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      4.0
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Brook Stone Living Center

    About Brook Stone Living Center

    Brook Stone Living Center operates as a nursing home that opened on January 1, 1991, and has a family business atmosphere led by owner Mr. Zachary Miller and administrator Ms. Janice Mallard, and folks will find 80 nursing home beds and 20 rest home beds across several locations run under the same management, and they focus on resident-centered care with staff there 24 hours a day for emergencies, helping residents move from bed to wheelchair, managing insulin for diabetics, delivering meals daily so nobody has to worry about cooking, and providing both skilled nursing and assisted living services so people with different needs can find help. The place provides rehabilitation services, housekeeping, laundry, and social activities like bingo, exercise groups, movies with popcorn, trivia, baking, beauty and barber services, shopping days, and sometimes special guests, and they make use of common indoor spaces which gives friends a chance to talk and share time together. Medical, dental, dietary, optometry, podiatry, pharmaceutical, laboratory, and x-ray needs get met on site, and hospice and respite care are available for those who need extra support, while staff tries to make everyone feel like part of the family instead of just another name, and they keep pricing simple with flat fees and accept Medicare, Medicaid, and most major insurances, which helps folks who need to plan carefully. Brook Stone Living Center is not BBB accredited, and there is no additional data available about it, but anyone interested can arrange for a tour if they want to see things for themselves and get to know how the place runs.

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