Hillside Heights Rehabilitation Center

    1201 McLean Blvd, Eugene, OR, 97405
    3.2 · 25 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but facility problems

    I had a mixed experience with my aunt's stay. The staff-CNAs, nurses, PT and hospice-were overwhelmingly caring, communicative and helped her rehab and settle in; management and maintenance were responsive and the grounds/activities were nice. However the building is outdated, rooms are tiny and sometimes dirty, food is poor, staffing shortages led to delays in meds/care and a few employees were unprofessional or rude. There were serious lapses at times (theft, long waits, noisy neighbors, sanitation concerns), so I recommend this facility for compassionate, skilled caregivers but advise families to be prepared and watch closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.24 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.4
    • Meals

      1.9
    • Amenities

      2.8
    • Value

      3.2

    Location

    Map showing location of Hillside Heights Rehabilitation Center

    About Hillside Heights Rehabilitation Center

    Hillside Heights Rehabilitation Center sits at 1201 McLean Blvd in Eugene, Oregon, with 83 certified beds in a building that stays accessible for wheelchairs and keeps everyone cool with air conditioning, and you'll see that staff provide skilled nursing care, physical therapy, occupational therapy, speech therapy, and all sorts of rehabilitation services for people who need recovery after illness or surgery, folks managing chronic conditions, or seniors just needing help with everyday activities. The management comes from Pac 12 Opco Holdco LLC, Pac 12 Pinnacle Holdco LLC, Volare Health LLC, and several individual managers, so you get some professional oversight, and the staff puts in about 5.10 nursing hours per resident a day, with a nurse turnover rate of 49.3%, and around-the-clock support for safety and comfort. Dietary and nutrition services make room for allergies, food preferences, special diets, and careful food handling standards-so residents get meals that fit their needs and stay safe.

    There's medication management, diabetes care, wound care, hospice and palliative care for comfort and symptom management, bariatric and catheter care, IV antibiotic therapy, tube feeding help, and respite care when families need a break, and the therapy staff works full-time on-site to help people regain movement, speech, swallowing, and daily living skills, all focused on keeping independence as much as possible. People can expect help with things like laundry, housekeeping, and getting to medical appointments through offered transportation, and they'll find restorative care, short-term stays for folks going home from the hospital, dedicated private rooms for step-down recovery, and support with discharge planning. There's also an on-site pharmacy, lab, in-house healthcare providers, and coordination for medical needs. The community includes amenities that help rehabilitation, keep residents comfortable, and allow for social and recreational programs.

    Deficiency reports show the center has struggled with infections and federal infection control requirements in the past, though they do have special infection prevention features in place, and any violation records stay available in comprehensive inspections. Residents join in community-building activities, get help with bathing, dressing, eating-whatever's needed-along with therapy, caregiver support, and programs that try to keep spirits up and dignity in mind. Private rooms help some residents move from hospital to home, and all care follows a plan tailored to that person. Caregivers track medical needs closely, offer 24/7 supervision, and work with an integrated approach to healthcare. You can find more about the facility, its services, and its basic amenities by visiting hillsideheightsncc.com.

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