Hearthstone Nursing & Rehabilitation Center

    2901 E Barnett Rd, Medford, OR, 97504
    2.5 · 64 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Caring staff, dangerous systemic neglect

    I experienced caring, hardworking CNAs and excellent PT who helped my loved one improve and go home, but overall I cannot recommend this facility. Chronic understaffing and poor management led to missed/late meds, ignored call lights, dirty rooms, bedsores and infections (even amputation risk), broken equipment, and unsafe practices. Communication and administration were unresponsive, staff are clearly overworked and unsupported, and food and hygiene were often unacceptable. Great individual caregivers do their best, but systemic neglect and safety issues made this a dangerous choice.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.47 · 64 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.1
    • Meals

      1.7
    • Amenities

      1.2
    • Value

      1.3

    Location

    Map showing location of Hearthstone Nursing & Rehabilitation Center

    About Hearthstone Nursing & Rehabilitation Center

    Hearthstone Nursing & Rehabilitation Center sits at 2901 E Barnett Rd in Medford and runs 87 beds, and they've made a name for offering skilled nursing, rehabilitation, memory care, and long-term residential support for folks needing different levels of help, whether for a short time after the hospital or for a longer stay. Managed by Purple Door, LLC and connected with Avalon Health Care, Hearthstone A Skilled Nursing runs as a non-profit and keeps a focus on recovery, well-being, and quality of life. Nurses, doctors, and counselors, including a Senior Living Counselor, help residents with personal care plans, and staff keep up with all sorts of needs-from chronic conditions and dementia to memory care and specialized services like wound care, IV therapy, enteral nutrition, and diabetes management. There's hospice and palliative care for comfort and support during serious illness, and the team provides all the basics like medication and nutrition oversight, transportation to appointments, housekeeping, laundry, and on-site providers and pharmacy and lab services so residents don't have to go far for care.

    The therapy team works on speech therapy to help folks with swallowing, feeding, and communication, physical therapy to get moving, prevent falls, or manage pain, and occupational therapy to support daily living and cognitive or emotional needs. Hearthstone also offers restorative care for those needing extra attention after surgery or illness and even has respite care if families need a break. The environment feels homely, with renovated spaces and outdoor areas so people can relax, participate in engaging activities, or just enjoy some quiet time. Security and supervision run 24/7, which matters for people who need constant care or memory support. Residents and families access care insights, information, and daily schedules through StoriiCare's family portal, with features like activity planning, multilingual support, virtual programs, reminiscence tools, and automatic translation of care notes to keep everyone in the loop, and that also means there are digital forms, team scheduling tools, and reporting options for staff and families. Everything gets managed for efficiency and compliance, using AI tools and data, and they work to keep the community safe, warm, and welcoming. Hearthstone supports recovery, independence, and connection with programs and staff who're trained to help, and the community keeps focused on compassionate care and supporting both residents and staff throughout every day.

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